AWS Recognizes MoEngage’s Expertise in Digital Customer Engagement for Travel and Hospitality

The AWS Competency Partner designation is the highest level of endorsement from AWS and recognizes MoEngage for its deep experience in helping Travel and Hospitality companies transform customer engagement.

  • UPDATED: 01 September 2022
  • 3 min read
Reading Time: 3 minutes

Travel and hospitality was the worst-hit segment in the first few months of the pandemic. Months later, as air travel opens up, and hotel occupancy rates begin to climb, companies that have been able to embrace the newness have gained a competitive edge in today’s evolving landscape.

I am happy to share that MoEngage has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status. AWS is one of the leading cloud platforms that fuels the cloud-based business needs for companies around the globe and represents high-quality and advanced technology solutions.

This designation validates MoEngage’s deep domain expertise in Digital Customer Engagement for Travel and Hospitality companies. MoEngage has always been the preferred partner for customer engagement for many brands in this industry and has enabled them to create delightful digital experiences for their end-users.

Why MoEngage is the preferred engagement partner for Travel and Hospitality brands

Given the changing trends in travel and hospitality, we believe that insight-led customer engagement is going to be critical. MoEngage offers customer analytics and engagement in one place and we’ve been working on building capabilities that strengthen these offerings and enable travel and hospitality brands to get more ROI from their marketing. Our team is dedicated to helping companies achieve their business goals by leveraging the scalability, reliability, and innovation that AWS provides.

Our platform includes tools and analytics that can help travel and hospitality brands delight their guests with thoughtful messages, delivered at the perfect moment, across every digital touchpoint. Brands such as Oyo, Travelodge, Luxstay, Yatra, and more use MoEngage to gather user insights and then build personalized journeys to engage and retain their digital customers.

For example, OYO, one of the world’s largest hotel chains, leveraged MoEngage Flows to personalize the lifecycle journeys for millions of customers across the world. This approach helped them boost user engagement by 8X.

With the uncertainty in 2020, many companies may have seen a slowdown in business growth. However, this does not mean that Travel and Hospitality brands need to completely halt their marketing activities and stop communicating with their users.

This time is best used to better understand customer behavior and personalize product offerings. With lockdowns being lifted from several countries and the availability of a vaccine in the near future, Travel and Hospitality brands need to be prepared for a surge of users who will want to travel after being cooped up for months. Together with AWS, we want to equip these brands with the right tools and information to cater to their customers’ needs.

About the AWS Travel and Hospitality Competency Program

AWS’s global travel and hospitality practice helps companies of every size and segment – including airlines, airports, ground transportation, travel services, and sellers, restaurants, lodging, entertainment venues and casinos, cruise lines, and technology providers – to stay agile and accelerate innovation. Now more than ever, AWS wants to help customers succeed by connecting them to AWS Partners with deep AWS experience, and a proven track record for helping travel and hospitality companies build resilience for the long run.

AWS launched the AWS Travel and Hospitality Competency to help customers find highly specialized AWS Partners and take on the heavy lifting of identifying and validating industry leaders with proven customer success and technical proficiency.

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify Consulting and Technology AWS Partners with deep industry experience and expertise.

What’s next?