Travel & Hospitality

Turn Your Customer Journey into an Adventure

Create memorable experiences for your guests throughout their journey. Engage them with helpful tips, booking reminders, itineraries, personalized offers, and more, delivered at the perfect moment on the right channel.

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Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
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  • icon Acquire
  • icon Engage
  • icon Grow

Craft enjoyable and engaging onboarding experiences that help your customers embark on the omnichannel journey with your brand with itinerary confirmations and alerts, activity recommendations in advance of their trip, and more on their channel of preference.

Deliver contextual and thoughtful messages to delight your customers with moment-to-moment communications. From check-in alerts to recommended entertainment options to restaurant reservation notifications to personalized gift coupons for special occasions. Make the experience as smooth and frictionless as possible for your customers.

Encourage your customers to drop a review and share their delightful experiences with others. Let the journey continue with tailored promotions and discounts that encourage your customers to plan their next adventure.

Acquire

Craft enjoyable and engaging onboarding experiences that help your customers embark on the omnichannel journey with your brand with itinerary confirmations and alerts, activity recommendations in advance of their trip, and more on their channel of preference.

Engage

Deliver contextual and thoughtful messages to delight your customers with moment-to-moment communications. From check-in alerts to recommended entertainment options to restaurant reservation notifications to personalized gift coupons for special occasions. Make the experience as smooth and frictionless as possible for your customers.

Grow

Encourage your customers to drop a review and share their delightful experiences with others. Let the journey continue with tailored promotions and discounts that encourage your customers to plan their next adventure.

Our Customers’ Stories Speak for Themselves
OYO Attains 3X Increase in Mobile Engagement
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MoEngage’s insights-led engagement platform helped us run seamless customer engagement campaigns across multiple channels.

Mamiko Witnesses 20% Increase in Room Bookings
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"MoEngage helps us get a 360° view of our users. This helps us build a user-centric approach to our product experience and marketing communication. We are better equipped to understand user pain points and improve the overall user experience. This has also helped us grow conversions and takes us closer to our goal of being the most-preferred rental app in the region.

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See What Industry Leaders Are Saying About MoEngage

Frequently Asked Questions

Why should brands use a customer engagement platform for travel and hospitality?

Most travel and hospitality brands want to improve customer engagement and retention on their app and website, and drive sales. With a platform like MoEngage, these brands can engage and retain customers using 1:1 contextual messages across multiple channels.

Why is sending personalized messaging crucial for Travel and Hospitality brands?

Instead of a generic message with a call-to-action, sending a more personalized and relevant message to the customers can improve engagement as well as grow conversions. With MoEngage’s Smart Triggers, you can create a remarketing campaign and add personalization to these messages - for example, by adding a hotel that the customer searched for, making it relevant, and creating a call-to-action based on their behavior.

What is the top challenge of Travel and Hospitality brands?

There are two challenges that the Travel and Hospitality brands are trying to solve -- retention and loyalty. Due to a disjointed customer journey, siloed data, and multiple channel usage, it gets difficult for these brands to truly understand their customers. However, with a platform like MoEngage, brands can easily understand consumers, their different paths and channel usage to meet them where they are.

What’s New at MoEngage?

Here are some actionable resources that we've curated for you

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Recognition

AWS Recognizes MoEngage’s Expertise for Travel and Hospitality

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AI Optimization

OYO Increases Push Notification CTR by 15% With AI Optimization

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Insights-led Engagement

An Introduction to Insights-led Engagement

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Drive Customer Engagement with MoEngage

  • Explore how MoEngage can help you with your growth journey.
  • Connect with our product experts for a personalized walk-through of our platform.