MoEngage Sets New Industry Standards: Gains PIMS ISO 27701: 2019 and the BCMS ISO 22301: 2019 Certifications

First in our industry to gain the PIMS ISO 27701: 2019 and the BCMS ISO 22301: 2019 certifications.

  • UPDATED: 15 February 2024
  • 2 min read

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In a remarkable industry-first achievement, MoEngage obtained the ISO 27001:2022 certification last month, solidifying our commitment to data privacy and security. But our accomplishments do not stop here; I am thrilled to announce that MoEngage has recently achieved two significant certifications that set us apart from our competitors in the industry. 

We are the first in our industry to gain the PIMS ISO 27701: 2019 and the BCMS ISO 22301: 2019 certifications, further cementing our commitment to data privacy, security, and seamless business continuity.

What Does The PIMS ISO 27701:2019 Certification Mean to MoEngage Customers?

PIMS ISO 27701:2019 is the standard for Privacy Information Management. It signifies our dedication to global data privacy compliance and showcases our practices as a trusted data processor for handling our customers’ data. This certification ensures that we comply with stringent data protection regulations and adhere to best practices in managing personal information.

At a time of growing threats to data security, we understand the importance of safeguarding your customers’ personal information. If you’re a MoEngage customer, you can rest assured that your data within the MoEngage platform is secure and handled in a responsible manner. 

What does the BCMS ISO 22301:2019 certification mean to MoEngage customers?

BCMS ISO 22301:2019 highlights our dedication to Business Continuity Management. This certification ensures that we have robust systems, processes, and procedures to mitigate the impact of disruptive incidents and maintain uninterrupted service delivery to our customers.

 In today’s fast-paced business environment, unforeseen events and disruptions can occur anytime. Whether it’s a natural disaster, cyber attack, or even a global pandemic, MoEngage customers can be confident that our platform is well-prepared to ensure business continuity and minimize potential disruptions to ensure you can connect with your customers anytime, anywhere. The BCMS ISO 22301:2019 certification demonstrates our commitment to reducing downtime and maintaining the highest level of service despite challenging circumstances.

What’s Next?

Over the years, we have worked with independent third-party security firms to evaluate our products and provide recommendations to fortify our data privacy and security measures. We comply with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2022, and HIPAA requirements. We also provide secure authentication and a Single Sign-On option.

Earning and keeping your trust is crucial, especially when protecting your data and ensuring uninterrupted service. We thank our customers for your confidence in our team and the platform. Through these certifications, we aim to highlight our commitment to data privacy and security while demonstrating our ability to provide seamless service delivery under any circumstances.

As technology evolves and regulations become stricter, we remain at the forefront of industry standards and best practices. These certifications are a testament to our ongoing commitment to ensuring the highest level of data privacy and security for consumer brands.

At MoEngage, we have been committed to charting the path for the customer engagement category. We are thrilled to be the first in our industry to achieve these certifications. We will continue to innovate and improve our practices to meet and exceed our customers’ expectations consistently.