MoEngage Sets the Standard: First Customer Engagement Platform to Achieve ISO 27001:2022 Certification

  • UPDATED: 11 January 2024
  • 2 min read

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Imagine a world without locks on our doors, our valuables left unguarded, and personal information vulnerable to prying eyes! It would be a chaotic and risky environment where trust and security would be uncertain commodities. Similarly, protecting digital assets is crucial in today’s interconnected world.

At MoEngage, security has always been a top priority. The importance of safeguarding our customers’ data has been ingrained in our DNA since our inception. We have been at the forefront of adopting the latest globally recognized security policies and fortifying our products to ensure our customers’ peace of mind, especially for enterprise brands that cater to millions of consumers globally. 

Over the years, we have worked with independent third-party security firms to evaluate our products and provide recommendations to fortify our data privacy and security measures. We comply with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2013, and HIPAA requirements. We also provide secure authentication and a Single Sign-On option.  

I am excited to announce our latest achievement: the ISO 27001:2022 certification. MoEngage is the first customer engagement platform to achieve this certification. This accomplishment further solidifies our position as a trailblazer in implementing top-notch security measures and upholding the highest compliance standards. 

What Does ISO 27001:2022 Certification Mean to MoEngage Customers?

By achieving this certification, we are glad to offer several key benefits to our customers:

  • Enhanced data protection: With the ISO 27001:2022 certification, you can be assured of the utmost security and confidentiality of your valuable data. This certification validates our information security management system.
  • Trust and confidence: This certification demonstrates our commitment to maintaining confidentiality, integrity, and data availability. This means you can count on MoEngage as a reliable and trustworthy partner. 
  • Regulatory compliance: Complying with global regulations has always been at the forefront of our strategy. By obtaining this certification, we are better equipped to meet the specific compliance requirements of your industry. This means that you navigate regulatory audits with greater ease and confidence.
  • Consistent risk monitoring: Implementing the ISO-compliant ISMS helps reinforce stringent policies to protect information irrespective of where it is stored. This certification has enabled us to develop action items and tackle potential threats. We further aim to set up routine leadership checks on the functioning of the ISMS and make adjustments as needed.

MoEngage At The Forefront to Ensure Enterprise Grade Data Security and Privacy Measures

Over the years, we have witnessed the industry’s evolving security landscape. We’ve seen new threats emerge, regulations tighten, and customer expectations soar. As a company incepted in the mobile and digital era, MoEngage possesses an unparalleled understanding of the intricate landscape of data and security threats. Our roots in this technologically advanced environment have given us a unique perspective that helps us solve the unique challenges of enterprise brands in the digital-first world. 

This certification underscores our dedication to security and highlights our unwavering commitment to adapting, improving, and investing in robust security measures to benefit our valued global customers. As we grow and scale, we will continue investing in data and security systems to safeguard our customers’ valuable assets. Please take a look at our commitment to data security here.