How Policybazaar Adopted a Proactive Approach to Engagement Using MoEngage | MoEngage

How Policybazaar Adopted a Proactive Approach to Engagement Using MoEngage

YOY increase in APE via Push
Push delivery rates
About Policybazaar case-study-brand-logo

Policybazaar was founded in 2008 with one objective: bringing transparency to insurance. The founders wanted to reimagine insurance, so they started by simplifying all the information around insurance plans to end rampant mis-selling and prevent policy lapses. Today, the brand is one of India’s largest online insurance marketplaces. With a customer base of over 90 lakhs+ individuals, the Fintech brand has sold over 19 million policies since its inception, and this number is only growing.

Business Challenge

The main driver of revenues in the insurance industry is the renewal aspect of the equation. Like any other insurance brand, Policybazaar clocks a premium known as Annual Premium Equivalent (APE) every time a customer renews their policies each year to maintain coverage. Since these renewals are an essential part of the equation, Policybazaar was on the lookout for a tool that could not only help them drive the bottom line but also give it the insights required to enrich customer experiences effectively.

Business Challenge

Being the country’s largest digital marketplace, technology is at the forefront of all our key decisions at Policybazaar. We are a team of extremely data-driven people and were looking for a marketing automation tool that could not only help us bring advanced customer journeys to life but also offer a robust analytics engine. MoEngage delivered on all those fronts and also provided the capability of tapping into a plethora of insights that we could use to optimize our campaigns efficiently.

Shubham Choudhary,
Shubham Choudhary,
Deputy BU Head-Growth, Policybazaar
Weilding the power of segmentation to drive superior engagement

An average Policybazaar customer has a multitude of insurance options to choose from based on what their requirements are. This includes but isn’t limited to Motor, Health, Investment, 2-Wheeler, and much more! What does that mean for the brand? A completely different approach to communications for each of those customer cohorts! Using MoEngage’s supreme segmentation capabilities, Policybazaar crafted campaigns specific to the insurance needs of its customers, and the impact can be seen across multiple attributes! n line with the same, for a brand to access insights to build definite and detailed customer segments and then cater effectively to those segments – all while keeping in mind where they’re at in their journey is a bit of a task. Using MoEngage’s Flows, Policybazaar is able to manage over 18-19 Flows that help the brand fetch customers continuously using drip campaigns in a more integrated manner across multiple channels.

Second Solution

To begin with, Policybazaar, primarily utilized Emails and SMS’ to communicate with their customers. But that can only take you so far! The fintech brand started exploring push as a communication channel with MoEngage and saw great results! Using Stylized Push Templates by MoEngage, Policybazaar started sending out interactive and relevant stylized push campaigns! Consequently, these campaigns saw great clickthrough rates.

Products Used
Customer Journey Orchestration
Create unique, seamless experiences at every stage of your customer’s journey.
Push Amplification +
Deliver push notifications to more customers with proprietary Push Amplification™ Plus technology.
Push Notification
Reach customers at the right time using AI-powered, targeted, push notifications.
The Result

Using MoEngage, Policybazaar:

  • Clocked 100% yoy increase in APE via push
  • Disseminated 18-19 Flows to improve customer experience using drip campaigns in a more integrated manner across multiple channels   
  • Under these Flows, utilizing Push Amplification® Plus technology, Policybazaar was able to clock
    86% Delivery rates
    3.4% Clickthrough rates
    21% Conversion rates