How Policybazaar Adopted a Proactive Approach to Engagement Using MoEngage
The main driver of revenues in the insurance industry is the renewal aspect of the equation. Like any other insurance brand, Policybazaar clocks a premium known as Annual Premium Equivalent (APE) every time a customer renews their policies each year to maintain coverage. Since these renewals are an essential part of the equation, Policybazaar was on the lookout for a tool that could not only help them drive the bottom line but also give it the insights required to enrich customer experiences effectively.
An average Policybazaar customer has a multitude of insurance options to choose from based on what their requirements are. This includes but isn’t limited to Motor, Health, Investment, 2-Wheeler, and much more! What does that mean for the brand? A completely different approach to communications for each of those customer cohorts! Using MoEngage’s supreme segmentation capabilities, Policybazaar crafted campaigns specific to the insurance needs of its customers, and the impact can be seen across multiple attributes! n line with the same, for a brand to access insights to build definite and detailed customer segments and then cater effectively to those segments – all while keeping in mind where they’re at in their journey is a bit of a task. Using MoEngage’s Flows, Policybazaar is able to manage over 18-19 Flows that help the brand fetch customers continuously using drip campaigns in a more integrated manner across multiple channels.
To begin with, Policybazaar, primarily utilized Emails and SMS’ to communicate with their customers. But that can only take you so far! The fintech brand started exploring push as a communication channel with MoEngage and saw great results! Using Stylized Push Templates by MoEngage, Policybazaar started sending out interactive and relevant stylized push campaigns! Consequently, these campaigns saw great clickthrough rates.
Using MoEngage, Policybazaar:
- Clocked 100% yoy increase in APE via push
- Disseminated 18-19 Flows to improve customer experience using drip campaigns in a more integrated manner across multiple channels
- Under these Flows, utilizing Push Amplification® Plus technology, Policybazaar was able to clock
– 86% Delivery rates
– 3.4% Clickthrough rates
– 21% Conversion rates