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Vedantu is a Bengaluru-based tutoring platform and a leader in the K-12 LIVE tutoring space, with over 2M students across India. It was established with a vision to help every child get access to quality education anytime, anywhere.
Flexibility in segmentation and advanced analytics features of the MoEngage platform has helped us to understand the user behavior in a much better way. Based on the past behavior of users, we were able to retain them on our platform. Features like smart and real time triggers helped us to decrease the funnel drop off, nudging the users on the right time and bring them back.
We maximized our campaign's output by identifying the preferred time in each grade segment. We also added predictive campaigns based on customer behavior in order to engage the customer from one product to another. Personalized campaigns, along with multiple action-triggered campaigns were identified based on the data flowing in MoEngage.
At Vedantu, customer engagement is our primary goal and to increase the quality of a lead we funnel students through various engagement products. MoEngage has helped us improve product adoption, lead quality, MAU engagement, retention, and stickiness, resulting in a better customer experience.
To solve for the key issue of student drop-offs, Vedantuās team tried to identify the ideal student path from signup to tutorial completion on their app. This was followed by the creation of cohorts based on student behavior to identify the drop-off points.
ā¢ 3x increase in DAUs
ā¢ 15% growth in engagement within 3 months
ā¢ 140% increase in campaignās messaging CTR
ā¢ 65% overall growth in the topline business
With MoEngageās support in continuous data monitoring and analysis, the team was not just able to help students finish their classes but also opt for new, relevant courses. In addition to using MoEngage for personalizing engagement, the team decided to combine their analytics into the same platform.
MoEngageās data dashboards helped with daily analytics like adoption, engagement product trends, funnel conversions, drop-offs, and customer behavior. This data was also used to send regular push and web notifications. The dynamic and relevant nature of these messages was well received by the customers.
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MoEngage is an insights-led platform trusted by 1,350+ global brands like McAfee, Flipkart, Dominoās, Nestle, Deutsche Telekom, and more. MoEngageās powerful analytics, personalization, and AI capabilities give a 360-degree view of your customers and help you create journeys across digital channels.
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