Customer Engagement Deep Dive: How to Build Personalized Cross-Channel Journeys
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MoEngage empowers consumer marketers with AI-powered tools to succeed in a fast-paced, competitive, digital-first, and multi-channel world.
Since our inception in 2014, we've held a bold vision: to build the most trusted platform for customer engagement. Reflecting on our journey, we take pride in our accomplishments and feel energized by what lies ahead! With trust from over 1,350 brands across 60 countries, we manage over a trillion messages monthly across 11 channels, engaging 1.6 billion users each month and ensuring every interaction is relevant and efficient. The secret to our success rests on three key principles: Customers First, Continuous Innovation, and Strong Data Security. We empower marketers with MoEngage’s agile capabilities, allowing them to move past outdated legacy systems and build deeper connections with their customers. Looking ahead, we’re really excited about what’s in store! We’re investing in AI capabilities for smarter, intuitive customer engagement and enhancing cross-channel orchestration for seamless interactions. Our global presence is expanding to better support our growing worldwide customer base, and we’re also working on integrating our systems more effectively to create harmony throughout your entire technology stack. It’s all about creating a better experience for everyone involved! Our fundamental commitment remains steadfast: to empower consumer brands with the finest tools needed to cultivate meaningful and lasting customer relationships. We don't just build products, we shape the future of customer engagement. Thank you for being such an important part of our journey! Together, we believe that the best is still ahead of us.
CEO & Co-founder
CTO, CISO & Co-founder
MoEngage helped us to migrate 200+ live campaigns seamless in 12 weeks.
~Hope Barrett
MoEngage's team helped us realize our vision for hyper-personalized engagement.
~Marc Geraldez
Merlin AI generated copies are authentic and on-brand, which is exactly what we want.
~George Enache
MoEngage provided steadfast support and facilitating partnership expansion across channels.
~Lisa Pinto
When you choose MoEngage, you secure a world-class product backed by a passionate global team determined to help you exceed customer expectations and build powerful relationships.
MoEngage is reshaping the Customer Engagement space through product innovation and proprietary technology.
With a team spread across the globe, we provide best-in-class regional support and guidance to help you create memorable moments for your customers.
Our team consists of top talent who are highly passionate about driving customer success and product innovation.
MoEngage is trusted by leading consumer brands around the world who use our platform to set up their Customer Engagement strategy.
The impact we make for our customers and their user experiences drive us. We make customer-centric decisions, build products, and proactively deliver the right support, with the customer in mind.
We are self-driven and take ownership and initiatives proactively, toward our goals. We work as a team. We respectfully debate to get to the best decision, disagree, and finally commit once the decision is made.
We are not just problem solvers but problem spotters. We are not afraid to challenge the status quo and are here to make an impact.
We will be open, honest, and straightforward about our business operations with our customers, employees, partners, investors and vendors. We will be open to feedback and embrace diverse perspectives.
We believe that every situation is a learning opportunity. We will set aside our egos, listen actively, pay attention to the little details and be respectful of everyone.
Raviteja and Yashwanth founded MoEngage with a vision to be a trusted partner for marketers reimagining customer engagement in a digital-first, multi-channel world.
Raised Series A funding from Helion Venture Partners and Exfinity Venture Partners. Launched a product enabling marketers to craft personalized experiences across push notifications, email, and SMS.
Empowered marketers to utilize in-app messages as an additional channel for customer engagement, alongside email, SMS, and push notifications.
Innovated a patented technology to improve push notification deliverability, helping marketers reach more customers.
Launched Sherpa, an AI predictive engine that helps marketers identify the optimal message variant and sending time for each of their millions of consumers. Secured Series B funding from Matrix Venture Partners.
MoEngage became the youngest player featured in The Gartner Magic Quadrant for Mobile Marketing Platforms, alongside legacy enterprise marketing automation vendors such as Salesforce and Oracle.
Launched actionable customer analytics, enabling marketers to become more agile. Marketers can now gain deep customer understanding and instantly act on those insights by launching campaigns from a single dashboard. Raised Series C funding from Eight Roads Venture Partners.
Expanded teams across the US, Europe, the Middle East, and Asia to meet the demands of a rapidly growing global customer base. Secured additional growth funding from Goldman Sachs, Steadview Capital, B-Capital, and Multiples Equity.
Evolved into a scalable customer engagement platform trusted by enterprises to handle sophisticated use cases across all digital channels, including websites, mobile, SMS, email, social media, and messaging channels.
Launched Merlin AI, a generative AI co-pilot for marketers. Migrated some of the largest global enterprise brands from legacy marketing clouds to MoEngage, helping them improve marketing velocity and time-to-value.
Our AI suite becomes more powerful, assisting marketers in understanding and responding faster to rapidly evolving customer expectations.
The migration to MoEngage accelerated, with over 50 enterprise brands transitioning from legacy marketing clouds, validating our vision to build the most trusted customer engagement platform for a digital-first world. Gets $100M to Scale Marketing AI Agents and Accelerate Expansion in North America.
CEO & Co-founder
Raviteja Dodda is the CEO & Co‑founder at MoEngage and an alumnus of IIT Kharagpur. With over 15 years of experience, he specialises in leading global teams, scaling operations, and building successful products.
CTO, CISO & Co-founder
Yashwanth Kumar is the CTO, CISO & Co‑founder at MoEngage and an alumnus of IIT Kharagpur. He brings over 15 years of experience in delivering innovative technology solutions and developing winning products for global enterprises.
Chief Revenue Officer
Yashwanth Reddy is the Chief Revenue Officer at MoEngage, and an alumnus of IIT Kharagpur and IIM Calcutta. He is a banker‑turned‑business executive with diverse cross‑functional industry experience, driving sustainable revenue growth across markets.
CFO and Head - Strategic Initiatives
Narasimha Reddy is the CFO and Head – Strategic Initiatives at MoEngage. An experienced investment banker and corporate finance leader, he has deep expertise in raising equity and debt capital and guiding strategic growth initiatives.
Chief Customer Officer
Krishna Reddy is the Chief Customer Officer at MoEngage, with more than 18 years of experience in the marketing automation and engagement marketing space. Since 2008, he has excelled in customer success leadership, driving adoption and value for enterprise clients.
Chief Product Officer
Nalin Goel is the Chief Product Officer at MoEngage and an alumnus of IIM Bangalore. He has extensive experience in leading product development and strategy for global companies, creating products that deliver measurable business impact.
Chief Engineering Officer
Ajish Nair is the Chief Engineering Officer at MoEngage with over 9 years of experience in building solutions at scale across multiple domains. He is skilled at leading high‑performance engineering teams to deliver innovative products.
Senior Vice President - Marketing
Rohitkumar Nair is the Senior Vice President – Marketing at MoEngage with more than 17 years of experience in building and scaling global marketing organisations, creating impactful brand strategies, and driving demand generation worldwide.
Senior Vice President - Sales
Kshitij Hastu is the Senior Vice President – Sales at MoEngage. Over the last decade, he has worked across IT, AdTech, and MarTech globally, and previously led growth for MoEngage in SEA and ANZ markets.
Senior Vice President - People & Culture
Veena Satish is the Senior Vice President – People & Culture at MoEngage, with over 25 years of experience in human resources. She is an industry leader passionate about transformational HR systems, leadership coaching, and building engaged, high‑performance teams.
Vice President - Channel and Technology Partnerships
Sanjay Kupae is the Vice President – Channel and Technology Partnerships at MoEngage. He has over 28 years of experience in driving business growth. His expertise spans launching new products, marketing, building and leading teams, and forming strategic alliances, all with a strong focus on achieving positive business outcomes.
Vice President - Product Marketing
Srikant Kotapalli is the Vice President – Product Marketing at MoEngage, bringing over 18 years of expertise in product marketing leadership. He excels in launching products that enhance customer experiences and strengthen market presence.
Vice President - Marketing (North America)
Aditya Vempaty is the Vice President – Marketing (North America) at MoEngage, with over 19 years of experience in SaaS, life sciences, and enterprise infrastructure. He has a proven track record of building and scaling high‑impact marketing teams.
San Francisco
New York
Boston
Bengaluru
New Delhi
Toronto
London
Berlin
São Paulo
Singapore
Kuala Lumpur
Bangkok
Jakarta
Ho Chi Minh City
Dubai
Sydney
With offices in 17 countries and over 700 team members, we drive customer success and product innovation globally.
San Francisco
580 California St, Suite 1200, San Francisco, CA 94104, USA
New York
42 Maspeth Ave, Brooklyn, New York - 11211
Boston
Office #251 529 Main Street, Ste. 200, Charlestown, Boston, MA 02129, USA
Bengaluru
1st Floor, #32, Salarpuria Tower II, Chikku Lakshmaiah Layout, Luskar Hosur Road, Koramangala, Bangalore - 560034, India
New Delhi
Platina Tower, Mehrauli-Gurgaon Rd, A Block, DLF Phase 1, Sector 28, Gurugram, Haryana 122002
Toronto
Suite 2505, 1928 Lakeshore Boulevard West, Toronto, M6S 0B1, Canada
London
3 Waterhouse Square, 138 - 142 Holborn, London, EC1N 2SW, United Kingdom
Berlin
Kurfürstendamm 11, 10719, Berlin, Germany
São Paulo
R. Purpurina, 400 - Vila Madalena, São Paulo - SP, 05433-000, Brazil
Singapore
Floor 26, WeWork 9 Battery Rd, Singapore 049910
Kuala Lumpur
WeWork EQ Plaza Lot 1217, Seksyen, 57, Jln Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Bangkok
WeWork, T-One Building, 8 Sukhumvit, 40 Alley, Khet Khlong Toei, Phra Khanong, Bangkok 10110, Thailand
Jakarta
25th Floor, Revenue Tower. Scbd, Jl. Jenderal Sudirman No.52-53, RT.5/RW.3, Senayan, Jakarta Selatan, Indonesia 12190
Ho Chi Minh City
WeWork E. Town Central, 1 Đoàn Văn Bơ, Phường 12, Quận 4, Hồ Chí Minh, Vietnam
Dubai
Media One Hotel, Floor no 7, Media 1 Tower Al Falak Street Exit 32 Dubai
Sydney
100 Harris Street, Pyrmont, Sydney NSW 2009, Australia
580 California St, Suite 1200, San Francisco, CA 94104, USA
42 Maspeth Ave, Brooklyn, New York - 11211
Office #251 529 Main Street, Ste. 200, Charlestown, Boston, MA 02129, USA
1st Floor, #32, Salarpuria Tower II, Chikku Lakshmaiah Layout, Luskar Hosur Road, Koramangala, Bangalore - 560034, India
Platina Tower, Mehrauli-Gurgaon Rd, A Block, DLF Phase 1, Sector 28, Gurugram, Haryana 122002
Suite 2505, 1928 Lakeshore Boulevard West, Toronto, M6S 0B1, Canada
3 Waterhouse Square, 138 - 142 Holborn, London, EC1N 2SW, United Kingdom
Kurfürstendamm 11, 10719, Berlin, Germany
R. Purpurina, 400 - Vila Madalena, São Paulo - SP, 05433-000, Brazil
Floor 26, WeWork 9 Battery Rd, Singapore 049910
WeWork EQ Plaza Lot 1217, Seksyen, 57, Jln Sultan Ismail, 50250 Kuala Lumpur, Malaysia
WeWork, T-One Building, 8 Sukhumvit, 40 Alley, Khet Khlong Toei, Phra Khanong, Bangkok 10110, Thailand
25th Floor, Revenue Tower. Scbd, Jl. Jenderal Sudirman No.52-53, RT.5/RW.3, Senayan, Jakarta Selatan, Indonesia 12190
WeWork E. Town Central, 1 Đoàn Văn Bơ, Phường 12, Quận 4, Hồ Chí Minh, Vietnam
Media One Hotel, Floor no 7, Media 1 Tower Al Falak Street Exit 32 Dubai
100 Harris Street, Pyrmont, Sydney NSW 2009, Australia
Ten years ago, we embarked on a mission to revolutionize customer engagement, and today, we stand strong as a testament to that vision.
Celebrating a decade of milestones—here’s to more innovation, collaboration, and elevated customer engagement.
Two days of thrilling activities, great food, and unforgettable memories celebrating teamwork and success.
Women employees share insights and experiences, offering a glimpse into working at MoEngage.
MoEngage is the only vendor to be recognized as “Customers’ Choice” in the 2025 Gartner Peer Insights™ Voice of the Customer for Email Marketing Report.
MoEngage is an insights-led platform trusted by 1,350+ global brands like McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and more. MoEngage’s powerful analytics, personalization, and AI capabilities give a 360-degree view of your customers and help you create journeys across digital channels.
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