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Are your app downloads on the rise, yet your transactions and ROI remain stagnant? The reason might be poor engagement. While a surge in downloads is a positive sign, it’s not the ultimate metric for your app’s success. Most brands face low retention rates due to poor or no engagement strategy in place. One effective approach to mitigating this risk and maximizing your app’s potential is by gaining a deep understanding of “what are push notifications.”
In today’s fiercely competitive business environment, it is imperative to distinguish yourself and seize the interest and attention of your target audience. This becomes particularly significant in the context of re-engagement efforts. Failing to employ compelling methods to distinguish your brand can lead to your customers overlooking your application or, worse yet, deciding to uninstall it.
This is where mobile app push notifications—the unsung heroes of customer communication—step in. They offer a direct and captivating means of rekindling customers’ awareness of your application’s worth and maintaining their involvement.
So, what are push notifications? Push notifications are like quick bursts of informative messages sent by an app on our mobile devices and desktops.
A timely news alert, an exclusive deal from a beloved retailer, or a gentle nudge from a fitness application are all examples of push notifications. Push notifications hold the key to forging meaningful connections and driving customer action among website, iOS, and Android customers.
The significance of push notifications becomes even more apparent when influential figures like Neil Patel empathize with their importance, highlighting that Push notifications have the power to engage, inform, and delight your customers. Craft them with care and watch your audience grow.
Having that said, this blog deep-dives into the fundamentals of push notifications and the underlying mechanics that can help you implement effective engagement strategies using push notifications.
A push notification is a notification or alert sent to a customer’s device—a smartphone, tablet, or computer—by an app or service. The purpose is to inform customers of pertinent updates, occurrences, or actions concerning the app or its linked service. Unlike conventional notifications, push notifications prevent customers from actively seeking updates; instead, they are promptly “pushed” to their devices, synchronized with real-time events.
For enterprises, push notifications are a great way to rekindle customer engagement, enticing customers to revisit the app, spotlighting exclusive promotions, and driving brand recall. Yet, the efficacy of push notifications hinges on delivering well-timed and pertinent data, all while honoring customer preferences and privacy parameters.
Push notifications work through consent-driven marketing, ensuring that customers willingly grant authorization to receive them, thereby upholding their preferences and privacy. iOS has championed this approach for quite some time, and now, with Android 13 also adopting this approach, both leading mobile platforms prioritize obtaining consent as they progress towards safeguarding customer data and elevating the customer experience.
|Did You Know? |
Mobile push notifications see a higher percentage of subscriptions (~60%), while web push notifications see subscription rates of 30%.
There are different types of push notifications, each serving a specific purpose in engaging customers.
Transactional push notifications are tailored for individual customers in response to their interactions within an application or website. These personalized alerts are triggered by customer-initiated events, such as completing a purchase, revising a profile, or confirming a reservation.
These notifications are shown on the mobile device’s lock screen. The goal is to deliver essential updates seamlessly, ensuring a smoother customer journey without causing any interruptions or confusion.
Promotional push notifications serve as a marketing tactic, enabling the app publisher to use push notifications as the channel for communicating with customers through well-timed promotional messages.
Typically, promotional push notifications include communication about the latest offers, price drop alerts, new product launches, and more. Usually, these can be customized for individual customers based on their previous purchase history and preferences in terms of brands, prices, categories, and so on.
Event-Triggered Push Notifications are used to send out alerts based on pre-defined triggers or conditions stipulated by the application or website. These triggers could be time-bound or based on customer actions and behavior.
For example, a notification could be triggered when a customer remains inactive for an extended duration, when their favored item becomes available in inventory once again, or when a time-critical event, such as a webinar, is about to start. The secret to the success of these notifications lies in their relevance and timeliness, substantially increasing the likelihood of customer engagement.
Let’s deep dive into the implementation of push notifications,
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Push notification service providers play a vital role in today’s customer engagement landscape. These vendors arm businesses with a push notification platform to dispatch personalized push notifications to their customers across apps and websites.
The significance of app push notifications lies in their capacity to promptly and meaningfully convey messages straight to customers’ devices, empowering businesses to re-engage customers, endorse products or services, stimulate app usage, and boost conversions. MoEngage, a leading player in this domain, stands out as an industry-leading push notification service provider.
Functioning as a customer engagement platform, MoEngage empowers businesses to realize their full potential by offering a comprehensive range of features meticulously designed to enrich customer engagement and retention.
Let’s explore how MoEngage accomplishes this:
Personalization and Targeting: MoEngage harnesses the power of data analytics to comprehend customer behavior and preferences with remarkable effectiveness. By classifying customers based on their interests and actions, MoEngage enables the precise delivery of personalized push notifications. This helps amplify customer engagement and also forges a more profound and resilient connection between the brand and its customers.
Automation and Timeliness: With MoEngage, enterprises can automate their push notification campaigns to implement use cases such as customer onboarding, abandoned carts, and special occasions. By ensuring the timely delivery of notifications, enterprises can reach customers in the moment with compelling offers and recommendations and nudge action.
Omnichannel Reach: Integrate push notifications into your omnichannel marketing strategy. With MoEngage, enterprises can interact with customers across multiple touch points such as mobile apps, websites, emails, SMS, WhatsApp, and much more in a contextual manner. This seamless integration guarantees a wider outreach, resulting in higher engagement, conversions, and business ROI.
A/B Testing and Optimization: With MoEngage, enterprises can experiment and iterate with multiple message formats, imagery, call-to-actions (CTAs), optimal delivery timings, and more. This helps your teams refine push notification strategies to optimize for better engagement and win customer trust.
Rich Media Support: In today’s world of shrinking attention spans, capturing eyeballs is a challenge.MoEngage supports the inclusion of rich media content, such as images, GIFs, and videos, into push notifications, helping brands cut through the clutter and stand out in the app notifications inbox.
Data-Driven Insights: MoEngage scans through millions of data points to help brands with analytical insights and real-time reports around their audience preferences and the performance of push notification campaigns. This data-driven approach can help you to implement data-driven decision-making.
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Effectively implementing push notifications requires a strategic approach. Right from crafting compelling messages, tailoring them with precision, and optimizing for maximum impact. Here are the best practices for brands to consider:
As technology continues to advance, the approaches and methods for optimizing push notification strategies also progress. So, make sure you adapt to the recent trends and technologies and personalize your approach whenever necessary.
|Bonus Video: Here, Watch how experts demonstrate the art of crafting personalized push notifications in this video. Discover how businesses can effectively engage customers with tailored messaging for optimal results.|
As technology evolves, so do the strategies and techniques to optimize push notification campaigns. In this section, we will explore advanced concepts in push notifications, focusing on advanced targeting and segmentation, advanced personalization strategies, and push notification analytics and measurement.
|Did You Know? |
Google Chrome browser has the highest opt-ins for web push notifications with 90% of subscribers – this means businesses must optimize their strategies for Chrome customers. Android outperforms iOS for mobile push notifications, with a 91.1% click rate, making it an attractive platform to reach a broader audience.
Customer behavior-based targeting revolves around customizing push notifications by considering customers’ prior actions and interactions with the app or website. By examining customer behavior data, including in-app activity, preferences, and purchase history, you can deliver notifications that are personalized and pertinent to each individual. Several techniques for customer behavior-based targeting are as follows:
Geolocation data is used in location-based targeting to craft and send notifications finely tuned to the geographical positions of customers. This strategy wields significant power when it comes to tailoring promotions that are specific to particular locations, amplifying the impact of local events, and offering geo-targeted incentives. The methodologies deployed within the realm of location-based targeting encompass:
The essence of contextual targeting revolves around the precision of delivering notifications that seamlessly align with the current context or circumstances of the customer. This strategic approach takes into account a multitude of factors, like the current time of day, the prevalent atmospheric conditions, and even the specific device that is being utilized.
The utilization of dynamic content facilitates the real-time adaptation of push notification content and visual elements, making adept use of individual customer data to achieve an elevated degree of personal tailoring. This elevated level of customization possesses the potential to amplify both engagement and conversion metrics significantly.
Behavioral triggers encompass actions or incidents that promptly trigger the dispatch of push notifications, precisely tailored to the distinct behaviors of customers. The strategic utilization of these triggers holds the fundamental importance of capturing customers’ attention exactly when it holds the utmost significance.
Employing state-of-the-art machine learning algorithms, predictive analytics empowers you to anticipate customer actions and preferences with remarkable precision. This grants you the ability to send finely crafted and customized notifications.
Vigilant monitoring of pivotal metrics is an imperative aspect when gauging the efficiency of push notification strategies.
Mastering the art of deciphering push notification data holds the key to understanding customer actions and gauging the triumph of previous campaigns. The art of skillful data interpretation encompasses:
The art of refining push notification campaigns rests in the constant enhancement driven by insights extracted from analytics. Embarking on the journey of iterative progress entails the following strategic approaches:
As technology continues to advance at a rapid pace, push notifications are poised to undergo significant transformations, revolutionizing the way businesses and customers interact. Here are some the future outlook:
Interactive and Rich Media Notifications: The landscape of push notifications is poised to undergo a transformation that amplifies customer engagement through dynamic features such as clickable buttons and intuitive sliders. This innovation empowers customers to promptly enact actions without the necessity of launching the respective application.
Hyper-Targeted Location-Based Strategies: The trajectory of location-oriented push notifications is set for refinement, characterized by escalated precision and context-sensitive sophistication. Enterprises will gain the ability to deliver profoundly relevant messages based on a customer’s real-time geographical location, thereby amplifying the holistic customer encounter and fostering an upsurge in engagement metrics.
Convergence with State-of-the-Art Technological Paradigms: The domain of push notifications is poised to harness the latent potential of emerging technologies, most prominently augmented reality (AR) and virtual reality (VR). This anticipates customers receiving notifications that unravel immersive AR encounters or bestow tailor-made VR content, thus embellishing the panorama of brand-customer interactions.
Highlighting Transparency: It is imperative for enterprises to underscore transparency concerning the information gathered and the intent behind push notifications. By sharing options for opting in or out, businesses ensure that individuals retain control over their notifications.
Customer Control: The forthcoming trajectory of push notifications will accord precedence to customer inclinations, giving them the capability to fine-tune the frequency and substance of notifications they receive.
Implications of AI-Powered Personalization: Leveraging AI-fueled algorithms, push notifications possess the potential to attain a heightened level of personalization, thereby ensuring the delivery of more relevant content.
Augmented customer Experience: With the evolution of push notifications towards greater interactivity, enriched multimedia content, and context-driven pertinence, brands can ensure deeper engagement and higher customer retention rates.
Interconnectedness Across Platforms: Push notifications are anticipated to seamlessly amalgamate into diverse platforms, like wearables, intelligent home devices, and voice assistants. This will help create a highly personalized customer experience across devices.
Progressed Analytics and Metrics: Enterprises are slated to lean heavily on sophisticated analytics, thereby ensuring a deeper evaluation of the impact of push notifications.
AI-Driven Automation: AI will play a pivotal role in automating push notification strategies, enabling businesses to deliver personalized messages at the right time to the right audience without manual intervention.
Push notifications have been changing digital communications, transforming how enterprises establish connections with their target audience across diverse platforms. The statistical data eloquently attests to this transformation: Push notifications can improve Click-Through Rates (CTR) by a substantial 30%, Return on Investment (ROI) by an astonishing 2200%, and augment website traffic by 25%.
When implemented well, push notifications can significantly augment customer engagement and boost retention and brand recall. To be able to leverage the full potential of push notifications, it is important that businesses choose dependable platforms for push notifications, such as MoEngage. MoEngage presents a holistic solution for delivering push notifications across applications or websites. Their complimentary trial permits engagement with a maximum of 10,000 MAU(Monthly Active Users).
A push notification is a message delivered to your device, usually by an outside source, that you have to open. The message can be from someone you trust or a company that contacts you for some reason. A notification is the same thing but not as urgent and may be sent by your phone to remind you of something that’s already on your calendar or in your inbox.
You can turn on push notifications by going to your device’s Settings and then selecting “Notifications”. From there, you’ll be able to enable or disable push notifications for the app you are using.