Talking Customer Success: 4 Lessons From a Decade of Experience

Key Takeaways

• 00:01:33
  Introduction
• 00:04:16
  Defining Customer Success
• 00:06:55
  How Customer Success Team Understands Customer's Goals
• 00:12:01
  How the CS Team Identifies At Risk Customers and How To Retain Them
• 00:20:06
  How CS Team Coordinates With Other Teams to Achieve Customer Success
• 00:24:55
  Evolution of the Customer Success Function as the 12th Player of Any Customer