Future Retail Case Study - MoEngage
Adapt or Die: How the Resilient Marketer Survives 2026
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Future Retail Leverages MoEngage to Increase Adoption of their Future Pay App

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Increased Monthly Active Users

Increased Avg. Revenue Per Active User

Future Retail
ABOUT FUTURE PAY

To adapt to the changing landscape, Future Retail developed the Future Pay app. Through this digital wallet app, consumers get an option to transact across all Future Retail Brands. Consumers use Future Pay app as a digital wallet and accumulate loyalty points, receive personalized promotions, games that reward and engage with customer support.

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We liked the zeal of the MoEngage team to work with us and invest in building this relationship. Their team collaboration with different stakeholders within the Future Group demonstrates how MoEngage product can handle various use-cases.

Arvind Pawar

Strategy and Innovation Head

The Problem
Increase average revenue per user by improving adoption of Future Pay app across all Future Retail brands.
MoEngage Solution
Establish unified customer engagement across Future Retail brands, and standardize customer analytics and campaigns for multiple teams.
MoEngage

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