WhatsApp Native

Chat 1:1 with Your Customers on WhatsApp

Leverage the power of social media and reach your customers with highly personalized content based on their behavior and preferences. Make the platform work for you and create higher engagement.

Don’t just Chat, Connect with Your Consumers

Boost Conversions with Rich WhatsApp Messages

Enhance your interactions with rich media messages interspersed with images, GIFs, videos and graphics along with text that align with your customer’s needs. Make your messaging powerful with personalized offers, cart reminders, or last-minute deals.

featured image
/moe-circle

Over

95%

Win with WhatsApp

Brands that have integrated MoEngage's WhatsApp Native have seen over 95% message delivery rates. Trigger interactive conversations with quick replies and keep the conversation going with contextual CTAs.

Build Conversations that Bring Better Results
  • Communicate important updates
  • Improve customer experience and conversions
  • Deliver excellent customer service
  • Engage with customers in both directions
Plans & Packages
Make the customer journey seamless

Automate the process and send timely reminders about upcoming trips, credit card payments, bills, subscription renewals, and more.

tab image
Improve the customer experience exponentially

Help your customers complete their purchases and online payments by sharing your store site or payment links. Keep a check on cart abandonment and remind your customers to complete the transactions.

tab image
Show your customers that you care

Create seamless customer service experiences with interactive assistance available 24/7.

tab image
Strengthen communication by prompting customer input

Let your customers tell you what they need with surveys, reviews, and request forms. Keep the interaction alive and make the communication customer-centric.

tab image
Communicate important updates
  • Make the customer journey seamless
  • Automate the process and send timely reminders about upcoming trips, credit card payments, bills, subscription renewals, and more.

  • tab image
Improve customer experience and conversions
  • Improve the customer experience exponentially
  • Help your customers complete their purchases and online payments by sharing your store site or payment links. Keep a check on cart abandonment and remind your customers to complete the transactions.

  • tab image
Deliver excellent customer service
  • Show your customers that you care
  • Create seamless customer service experiences with interactive assistance available 24/7.

  • tab image
Engage with customers in both directions
  • Strengthen communication by prompting customer input
  • Let your customers tell you what they need with surveys, reviews, and request forms. Keep the interaction alive and make the communication customer-centric.

  • tab image

Customize Your Notifications for Real Impact

Keep the Conversation Going with Engaging Experiences

Engage your customers in interactive conversations with quizzes, purchase reminders, loyalty programs, travel itinerary changes, and other location-targeted information.

featured image

Optimize Your Campaign Performance

View real-time analytics for all your WhatsApp campaigns that go beyond standard metrics such as sent, read, and replied. Understand your ARPU, average order value, total revenue, and more with MoEngage.

featured image

Expand Your Omnichannel Strategy with WhatsApp

Integrate WhatsApp to your omnichannel marketing strategy with MoEngage to connect with your consumer on one of the most engaging platforms and create a seamless experience.

featured image

Our Customers’ Stories Speak for Themselves

Azadea Observes 300% Growth in Weekly New Customers
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Abhishek Tiwari
Manager CRM, Azadea
Lifestyle Boosts Retention Rate by 30%
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Lifestyle
S’More Increases App Engagement Time by 65%
quote

Personalization is very important to our community, and unfortunately, most singles apps are cookie-cutter and lack the ability to personalize the experience. MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy.

customer
Adam Cohen Aslatei
CEO, S'More
Kredivo Gets Upto 40% Boost in Customer Conversions
quote

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

customer
Najwa Assilmi
Product Analyst, Kredivo
OYO Boosts Push Notification Delivery by 44%
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that works with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

customer
Pranav Kumar
CRM Head, OYO

Our Customers’ Stories Speak for Themselves

Azadea Observes 300% Growth in Weekly New Customers
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Abhishek Tiwari
Manager CRM, Azadea
Lifestyle Boosts Retention Rate by 30%
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Lifestyle
S’More Increases App Engagement Time by 65%
quote

Personalization is very important to our community, and unfortunately, most singles apps are cookie-cutter and lack the ability to personalize the experience. MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy.

customer
Adam Cohen Aslatei
CEO, S'More
Kredivo Gets Upto 40% Boost in Customer Conversions
quote

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

customer
Najwa Assilmi
Product Analyst, Kredivo
OYO Boosts Push Notification Delivery by 44%
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that works with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

customer
Pranav Kumar
CRM Head, OYO

Our Customers’ Stories Speak for Themselves

Azadea Observes 300% Growth in Weekly New Customers
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Abhishek Tiwari
Manager CRM, Azadea
Lifestyle Boosts Retention Rate by 30%
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Lifestyle
S’More Increases App Engagement Time by 65%
quote

Personalization is very important to our community, and unfortunately, most singles apps are cookie-cutter and lack the ability to personalize the experience. MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy.

customer
Adam Cohen Aslatei
CEO, S'More
Kredivo Gets Upto 40% Boost in Customer Conversions
quote

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

customer
Najwa Assilmi
Product Analyst, Kredivo
OYO Boosts Push Notification Delivery by 44%
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that works with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

customer
Pranav Kumar
CRM Head, OYO

Our Customers’ Stories Speak for Themselves

Azadea Observes 300% Growth in Weekly New Customers
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Abhishek Tiwari
Manager CRM, Azadea
Lifestyle Boosts Retention Rate by 30%
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Lifestyle
S’More Increases App Engagement Time by 65%
quote

Personalization is very important to our community, and unfortunately, most singles apps are cookie-cutter and lack the ability to personalize the experience. MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy.

customer
Adam Cohen Aslatei
CEO, S'More
Kredivo Gets Upto 40% Boost in Customer Conversions
quote

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

customer
Najwa Assilmi
Product Analyst, Kredivo
OYO Boosts Push Notification Delivery by 44%
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that works with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

customer
Pranav Kumar
CRM Head, OYO

Our Customers’ Stories Speak for Themselves

Azadea Observes 300% Growth in Weekly New Customers
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Abhishek Tiwari
Manager CRM, Azadea
Lifestyle Boosts Retention Rate by 30%
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Lifestyle
6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions
quote

With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.

customer
Prateek Agarwal
Head of Retention Marketing (CRM), 6thStreet.com
Kredivo Gets Upto 40% Boost in Customer Conversions
quote

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

customer
Najwa Assilmi
Product Analyst, Kredivo
OYO Boosts Push Notification Delivery by 44%
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that works with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

customer
Pranav Kumar
CRM Head, OYO

Our Customers’ Stories Speak for Themselves

Azadea Observes 300% Growth in Weekly New Customers
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Abhishek Tiwari
Manager CRM, Azadea
Lifestyle Boosts Retention Rate by 30%
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Lifestyle
S’More Increases App Engagement Time by 65%
quote

Personalization is very important to our community, and unfortunately, most singles apps are cookie-cutter and lack the ability to personalize the experience. MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy.

customer
Adam Cohen Aslatei
CEO, S'More
Kredivo Gets Upto 40% Boost in Customer Conversions
quote

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

customer
Najwa Assilmi
Product Analyst, Kredivo
OYO Boosts Push Notification Delivery by 44%
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that works with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

customer
Pranav Kumar
CRM Head, OYO

Our Customers’ Stories Speak for Themselves

Azadea Observes 300% Growth in Weekly New Customers
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Abhishek Tiwari
Manager CRM, Azadea
Lifestyle Boosts Retention Rate by 30%
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Lifestyle
S’More Increases App Engagement Time by 65%
quote

Personalization is very important to our community, and unfortunately, most singles apps are cookie-cutter and lack the ability to personalize the experience. MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy.

customer
Adam Cohen Aslatei
CEO, S'More
Kredivo Gets Upto 40% Boost in Customer Conversions
quote

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

customer
Najwa Assilmi
Product Analyst, Kredivo
OYO Boosts Push Notification Delivery by 44%
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that works with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

customer
Pranav Kumar
CRM Head, OYO

Our Customers’ Stories Speak for Themselves

Airtel Xstream Saw Conversion Rates of 30% Through WhatsApp
quote

Thanks to this MoEngage integration, we increased our app installation by 20%. This helped us enhance our reach to our mobile-savvy audience to ensure they were not missing out on a world-class content delivery platform for the entire family.

Official Airtel Xstream Spokesperson
Navi Uses Sherpa and WhatsApp to Increase Insurance Upsells by 1.5x
quote

Navi has integrated MoEngage as a part of its marketing strategy. We have used Sherpa in A/B test to drive higher engagement with the best content. With WhatsApp as a part of MoEngage’s omnichannel engagement suite, it helped us with personalization and improved customer experience.

customer
Kritika Kujur
Growth Manager, Navi
Lifestyle Boosts Retention Rate by 30%
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Lifestyle
Spencer’s Gets 30% Conversion In Cart Abandonment Campaigns
quote

MoEngage’s excellent segmentation capabilities helped us reach the right customer with the right offers. They helped us grow the conversion rates across registered, installed, and cart-abandoned campaigns, resulting in a 30% conversion rate, a 15% increase in LTV, and a reduction in the first order date from 7 days to 5 days!

customer
Harshavardhan Chauhaan
VP, Marketing
BigBasket Uplifts User Reachability & Operational Efficiency
quote

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

customer
Anand Bhaskaran
Head, Digital Marketing and Marketing Communications, BigBasket
MoneyTap Records Industry High Open Rates of 30%
quote

One of the biggest challenges was streamlining our communication. MoEngage’s insights-led engagement platform coupled with an efficient email suite enabled us to consolidate customer attributes in one centralized view and send effective email communication to our customers.

customer
Hitarth Saini
Head Of Marketing, Freo
MoEngage As Symbo Insurance's All-in-one Engagement Platform
quote

We started using MoEngage to unify all our marketing campaigns into a single dashboard with focus on orchestration, personalization, and data-driven campaign optimization. What I particularly like about MoEngage is that it’s easy to set up, and provides limitless segmentation and engagement opportunities to drive growth.

customer
Niti Nirvan
Head of Marketing

How Can We Help?

  • Build your business at a global scale for a global audience
  • Reach your Customer Engagement goals across geographies
  • Learn how you can leverage insights-led engagement at an enterprise-level
  • Connect with our product experts for a personalized walk-through of our platform
We’d love to hear from you. Schedule a personalized demo today!

Frequently Asked Questions

How can you use WhatsApp marketing for your brand?

While Whatsapp is not one of the most traditional channels for marketing, the platform is one of the most popular messaging platforms globally. This makes WhatsApp a lucrative platform for brands to send personalized messages to their customers.

To begin with Whatsapp marketing, you need to download the app, create your business account and look for a Whatsapp marketing platform like MoEngage.

MoEngage is also a WhatsApp marketing platform that will help enhance your conversations with your customers with rich media messages interspersed with images, GIFs, videos, graphics, and text that align with your customers’ needs.

With MoEngage, you can use the WhatsApp channel to:

  • Communicate important updates
  • Provide customer support by delivering seamless customer service
  • Optimize your campaign performance by analyzing analytics

Can brands sell products on WhatsApp?

While brands cannot directly sell products on WhatsApp, you can use the channel for customer support, sending important updates and messages, managing incoming chats, and raising awareness about offers and promotions.

How effective is WhatsApp marketing?

If done correctly, WhatsApp marketing can help you achieve over a 95% increase in message delivery dates. You can trigger interactive conversations with quick replies and keep the conversation going with in-built contextual CTAs. You can achieve around 40% average conversions with personalized messaging, where WhatsApp marketing plays a vital role. Read how Airtel Xtream saw 30% conversion rates with WhatsApp marketing.

What’s New at MoEngage

Here are some actionable resources that we've curated for you

blog image
WHATSAPP MARKETING

WhatsApp Marketing: Get Ready-to-use Campaign Ideas

Read More
blog image
WhatsApp with MoEngage

The Power of Using WhatsApp with MoEngage

Read More
blog image
Engagement

Using WhatsApp for Business for Conversational Commerce

Read More
blog image
WHATSAPP MARKETING

WhatsApp Marketing: Get Ready-to-use Campaign Ideas

Read More
blog image
CUSTOMER ENGAGEMENT

Learn How To Grow Revenue And Engagement With WhatsApp Business

Read More
blog image
Engagement

Using WhatsApp for Business for Conversational Commerce

Read More
blog image
WHATSAPP MARKETING

WhatsApp Marketing: Get Ready-to-use Campaign Ideas

Read More
blog image
CUSTOMER ENGAGEMENT

Learn How To Grow Revenue And Engagement With WhatsApp Business

Read More
blog image
Engagement

Using WhatsApp for Business for Conversational Commerce

Read More
blog image
WHATSAPP MARKETING

WhatsApp Marketing: Get Ready-to-use Campaign Ideas

Read More
blog image
CUSTOMER ENGAGEMENT

Learn How To Grow Revenue And Engagement With WhatsApp Business

Read More
blog image
Engagement

Using WhatsApp for Business for Conversational Commerce

Read More
blog image
WHATSAPP MARKETING

WhatsApp Marketing: Get Ready-to-use Campaign Ideas

Read More
blog image
CUSTOMER ENGAGEMENT

Learn How To Grow Revenue And Engagement With WhatsApp Business

Read More
blog image
Engagement

Using WhatsApp for Business for Conversational Commerce

Read More
blog image
WHATSAPP MARKETING

WhatsApp Marketing: Get Ready-to-use Campaign Ideas

Read More
blog image
CUSTOMER ENGAGEMENT

Learn How To Grow Revenue And Engagement With WhatsApp Business

Read More
blog image
WhatsApp with MoEngage

The Power of Using WhatsApp with MoEngage

Read More
blog image
WHATSAPP MARKETING

WhatsApp Marketing: Get Ready-to-use Campaign Ideas

Read More
blog image
CUSTOMER ENGAGEMENT

Learn How To Grow Revenue And Engagement With WhatsApp Business

Read More
blog image
Engagement

Using WhatsApp for Business for Conversational Commerce

Read More
blog image
WHATSAPP MARKETING

WhatsApp Marketing: Get Ready-to-use Campaign Ideas

Read More
blog image
CUSTOMER ENGAGEMENT

Learn How To Grow Revenue And Engagement With WhatsApp Business

Read More
blog image
Engagement

Using WhatsApp for Business for Conversational Commerce

Read More
blog image
WhatsApp with MoEngage

The Power of Using WhatsApp with MoEngage

Read More