Unlike The Great Recession, the impact of The Coronavirus Recession is evenly distributed across geographies but varies by industry. This recession, however, is no reason to halt your marketing and advertising efforts. In fact, if you look at historic recessions, the brands that came out stronger, were those that faced down the impossibilities with bold strategies. Here are two well-known examples from the OTT media space:
HBR recently found that companies that cut marketing costs faster and deeper than their rivals later have the lowest probability (21%) of pulling ahead of the competition once times improve!
During these times, it is important to know how consumer behavior has shifted, what impact it has had on metrics – particularly new users and user activity, how OTT media apps and marketers are responding to this change, and what channels can businesses leverage during these times. To help Media & Entertainment brands, Ravi, the CEO and founder of MoEngage, spoke to Ronen, the President and Managing Director of APAC at Appsflyer on a webinar. You can check it out below:
In this discussion, Ravi and Ronen talk about:
A comparison of OTT Media and Entertainment active users and confirmed COVID cases in Asia-Pacific (source: Appsflyer)
OTT consumption in Asia-Pacific has seen an upward curve in the last three years. The COVID-19 pandemic has only increased the average viewer's appetite for OTT content further. Entertainment apps, especially OTT video services, have seen a significant increase in new and active users, while OTT audio streaming apps have seen a slight decrease.
Recreation has shifted online. In the few months under lockdown, people have already shifted to social media, gaming, and digital OTT platforms, from theatres, events, and theme parks for recreation and entertainment.
OTT media apps are seeing:
In the present scenario, with more people across different cities and ages becoming familiar with OTT, there is an added advantage for this sector’s potential – localization. The availability of TV shows and movies in multiple languages has resulted in a higher retention rate on OTT media apps.
Within OTT media services, the online consumption of video has overtaken audio streaming. Most people prefer to stream audio while commuting or working out at gyms. With both of these out of the picture, the average time spent listening to audio online has decreased. People are reportedly consuming more online video content than streaming audio. A lack of live sports events has also contributed to this trend.
A few production houses in Asia-Pacific have announced that they will be opting for a direct-to-OTT release in the months of April and May. Back in 97, when Netflix started as a DVD rental service, it reshaped the way people consumed long-form video content – primarily due to the convenience factor of watching a movie on-demand in the comfort of your home, without any commercials. The Coronavirus Recession is perhaps an indication of another major shift that will be spoken about for years to come. This is a win-win situation for OTT brands since now they can leverage this exclusive content to increase their number of paid subscribers.
In the coming months, digital consumption in Asia-Pacific will see rapid incremental growth led primarily by India – where currently an estimated 76 million people spend at least two hours every week on an OTT platform and this is expected to grow 22% YoY.
OTT businesses need to pay attention to two things now:
Shift from ad-based to subscription-based revenue models. Although there has been a perceptible increase in media consumption during the last few weeks, monetization is posing a huge challenge. The OTT sector gets a huge chunk of revenue from advertising spends by FMCG, financial services, automotive, eCommerce, and real estate companies – most of which are reeling from the recessionary impact of the pandemic. Due to this, more and more OTT apps are considering either pivoting to a subscription-based revenue model completely or implementing a hybrid of the two models.
Leverage your existing content to engage and attract users. The COVID-19 outbreak has brought the normal day-to-day functioning of the industry to a standstill and halted all the shoots for the time being. OTT players depend on new additions to the content library in order to increase their user base.
As a brand, you need to leverage the strength of your existing library and extract more value from that, and/or potentially think differently about content-acquisition strategies like partnerships. A big piece of using your existing content is ensuring flawless content recommendation. With more and more viewing and listening patterns being formed during these times, delivering a hyper-personalized experience is vital. Since the competition in this space is high, you can lose a user to a competitor almost immediately if they feel your recommendations do not align with what TV show they want to see or music track they want to listen to. As the usage of OTT media apps is increasing, marketers are also revisiting their user personas – and are making changes to their app interface to make it more user-centric and user friendly – making app navigation simpler and intuitive. For all of this, OTT apps are relying on technology – on analytics and insights-driven by intelligence.
It’s important that teams think carefully to ensure they’re reaching the right people in the right way.
A few points discussed in this webinar were:
COVID-19 has caused an increase in social media usage as well. Facebook disclosed massive increases in traffic, messaging, and bandwidth usage in a public report and there has been a 50% increase in messaging across their platforms. For brands, this has resulted in as much as a 76% increase in daily accumulated likes on ad posts since early March 2020. More social media users give brands an opportunity to increase ROI from advertising.
Advertisement CPCs on Facebook plunged by more than half from December 2019 to the end of March 2020, while ad prices on Twitter have declined by about 40% (source). This is an indication that your competitors are cutting down their budgets. When they do this, the "noise level" in your category drops, giving you more visibility to either introduce a new addition to your content library or promote your best-selling ones.
The fact that many advertisers have reduced their budgets, means there is less competition for each impression, which lowers the cost and increases the effectiveness of your ads. This means increased reach and visibility on your existing advertising budget. A few studios are shifting up timetables for home rental or streaming launches while making a few movies available to watch from home while they are still in cinemas. Twitter is seeing new advertisers and ad dollars shifting to support these digital content releases.
YouTube, Facebook, and Instagram are major social platforms and should be part of every social media plan due to their expansive reach and targeting capabilities. There are a few other options to explore as well. Snapchat and TikTok have proven to be reliable channels to reach younger audiences. Pinterest is a great platform to promote family-focused content. And, Twitch and Reddit can reach more tech-driven audiences.
Here are actionable resources we've curated for you!