Introducing MoEngage for Shopify: Composable, Agentic, and Live From Day One

It’s Monday morning, and Jordan’s juggling four tabs before finishing her coffee: email, SMS, pop-ups, and Shopify. Last week’s ad brought signups: email, phone number, a 20% coupon. She wants to email first, then SMS the holdouts, but her email tool doesn’t know her SMS tool exists, so she blasts both or manually exports opens and works the list manually. Nothing gets learned; next week, she’s guessing again.

We’ve seen this at most fast-growing Shopify brands. Brands grow fast, but so does the tool stack behind them, and the tools don’t talk to each other. AI engines are scattered across these tools and can’t add value beyond basic automation and generative use cases. As a result, teams spend much of the week on repetitive tasks like stitching together customer lists, running segmentation tools, and executing campaigns instead of focusing on strategies that drive revenue. MoEngage helps solve this problem for brands such as Loblaws, Poshmark, Nestle, Farfetch, and 1350+ others, and that’s the problem we want to solve for Shopify users.

MoEngage for Shopify: The Only Agentic Customer Engagement Platform Built for Shopify

We understand that Shopify brands often struggle to scale operations and access critical data efficiently from existing vendors. Delays in data synchronization with Shopify, data scattered across tools, and multiple execution tools can hinder timely decision-making and limit marketing effectiveness. 

MoEngage is the only agentic customer engagement platform built for Shopify that addresses these challenges. We offer one platform for 16+ customer touchpoints: email, SMS, app/web push, and on-site/app personalization. Your teams get a single, unified engagement and orchestration layer designed to help you execute seamlessly personalized customer journeys across every inbound and outbound channel. You also get hands-on support from a dedicated 3-tier support team, rather than being routed through a standard ticketing queue.

Easy to Integrate

Once you connect your store with MoEngage (in a few clicks), your Shopify customer data (existing customer profiles, order history)  is immediately available to every channel. Email, SMS and RCS, app and web push, WhatsApp, In-app messaging, and on-site personalization all read from the same customer record. 

Composable So You Can Start Anywhere and Go Anywhere

You don’t have to route everything through MoEngage. Swap out the channel that isn’t working today with MoEngage, keep the rest of your stack running as-is, and consolidate more channels to MoEngage later if it makes sense.

Real-time Sync

MoEngage for Shopify syncs user events, profile updates, marketing opt-ins, and catalog changes in real time. When a customer updates their profile, opts in, or a product goes out of stock, every channel knows immediately, not fifteen minutes later.

Agents Handle the Repetitive Tasks

With MoEngage, you can automate repetitive tasks such as campaign creation from briefs, daily/weekly custom analytics reports, localizing a larger campaign into regional versions, and more, into agentic workflows using natural language prompts, so your teams can utilize the time for ideation and creative strategies.

Your Shopify, Your Rules

Every Shopify brand sets up their store differently, and we get that. As you connect with MoEngage, you can choose what customer and catalog data flows into MoEngage, including custom Shopify metafields such as material, care instructions, loyalty tier, subscription plan, and more. 

Unified View of  Your Customers Across Online and Offline Touchpoints

Customers don’t stay in one place, so we unify context from your online store, your app, offline data, and partner data into one customer view, so you can choose the next channel with confidence. 

Dedicated Implementation and Success Teams

Our dedicated cross-functional team follows a week-by-week structured path of discovery, integrations, QA, deployment, feature rollout, and training. We have dedicated Slack channels to answer any questions you have during and after integration. Your teams get access to workshops and community events and can connect with peers to compare notes on what’s actually working for them.

2X Revenue Growth from Real-Time Triggers for Stadium Goods

Stadium Goods runs a sneaker and streetwear resale marketplace with a custom-built inventory system tightly coupled to Shopify. Their back-in-stock alerts used to run off a static field updated by API rather than a true event trigger. 

Once they switched to MoEngage, the catalog data started syncing automatically. For example, customers who purchased Nike in the last 30 days, purchased Jordan in the last 90 days, or viewed a specific running brand were sent to Google and Meta, including for lookalike audience creation, to drive stronger paid media performance. The lift has been most pronounced on international campaigns, where the enhanced targeting from MoEngage audiences has meaningfully outperformed prior approaches.

What You Get at Launch

MoEngage for Shopify prices are based on active users and actual usage. In addition, you’ll get: 

• A free guided migration using automated agents from your incumbent tool, with no hassles for your team.
• A dedicated customer success Squad that includes a Customer Success Manager, an Engagement Manager, and a Director to oversee your account health, progress, and adoption score.
• 50k Merlin AI credits preloaded to your account to get started with agentic workflows.

Most importantly, early adopters are guaranteed significant reductions in their overall cost of ownership.

Get Started With Agentic Engagement

Do all the channels you use understand your customer the same way, update in real time, and learn from every campaign you run? If not, that’s the gap we built this to close.