Telecom

Turn Connections into Relationships

Drive app adoption, engagement, and loyalty with personalized omnichannel experiences for telecommunications. Streamline your onboarding with tailored app experiences, engage in real-time with the latest updates, and drive loyalty with content your customers will love.

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Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
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  • icon Acquire
  • icon Engage
  • icon Grow

Get your customers onboarded with self-serve guidance and drive adoption with a 360० customer view, including data from all your in-store and online channels such as mobile, web, app, POS systems, and more.

Keep your customers engaged with immersive experiences across channels while creating cross-sell and up-sell opportunities that drive loyalty and maximize LTV.

Engage dormant customers with personalized offers, reduce churn with great customer experiences, and re-engage cord-cutters with tailored, automated campaigns.

Acquire

Get your customers onboarded with self-serve guidance and drive adoption with a 360० customer view, including data from all your in-store and online channels such as mobile, web, app, POS systems, and more.

Engage

Keep your customers engaged with immersive experiences across channels while creating cross-sell and up-sell opportunities that drive loyalty and maximize LTV.

Grow

Engage dormant customers with personalized offers, reduce churn with great customer experiences, and re-engage cord-cutters with tailored, automated campaigns.

Our Customers’ Stories Speak for Themselves
Magenta Telekom Observes 1.5x Growth in App Adoption
quote

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

customer
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
quote

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

customer
Airtel Xstream Achieves North Star Metrics for Growth
quote

MoEngage has made a significant impact on our North Star Growth metrics. During the India-Australia cricket series, our streaming statistics were at an all-time high. We saw 61.4% retention rate on our mobile platforms. I would definitely recommend MoEngage to Mobile Marketers and Growth teams at Media & Entertainment brands.

customer
How Airtel Wynk Music Reactivated 44% of Dormant Customers
quote

We were able to successfully win back 44% of our dormant customers thanks to Insights-led Engagement. MoEngage helped us gather intelligence about customer cohorts are going dormant and enabled us to act on the insights by sending out relevant content recommendations to these valuable customers before they churned.

customer
OYO Rooms Sees 8X Growth In Engagement Using MoEngage
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that work with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

BigBasket Uplifts User Reachability & Operational Efficiency
quote

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Our Customers’ Stories Speak for Themselves
Magenta Telekom Observes 1.5x Growth in App Adoption
quote

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

customer
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
quote

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

customer
US Weather App 1Weather Scales Mobile User Engagement by 3X
quote

We had a unique challenge of providing real-time, hyper-local, and personalized weather alerts to our users, and MoEngage has proved to be an asset in automating our efforts at scale.

customer
S’More Achieves 65% Uplift in The App Engagement Time
quote

MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.

customer
US Brand Cocomelody Boosts Repurchase Rates by 27%
quote

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

Our Customers’ Stories Speak for Themselves
Magenta Telekom Observes 1.5x Growth in App Adoption
quote

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

customer
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
quote

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

customer
Worldwide Gets 19% Rise in Product Stickiness With MoEngage
quote

We’ve taken several steps to ensure we maintain consistent growth in our DAU:MAU ratio, and MoEngage has played an important role in making each step possible. Thanks to their insights-led engagement platform, we are able to ensure our customers discover content they will love on the POPS platform.

customer
Jimmy Brings Uses Affinity Segmentation to Get 2.6X Revenue
quote

MoEngage has allowed us to reach our customer base and communicate effectively. It helps us keep customers engaged throughout their lifetime journey and collect valuable customer insight. We want to ensure that content remains relevant as we evolve, and MoEngage’s personalization capabilities enable this.

Alfagift Boosts Monthly Transacting Customer Base to 45%
quote

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

customer
Kredivo Uses MoEngage Flows to Gain Upto 40% Conversions
quote

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

Our Customers’ Stories Speak for Themselves
Magenta Telekom Observes 1.5x Growth in App Adoption
quote

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

customer
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
quote

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

customer
Airtel Xstream Achieves North Star Metrics for Growth
quote

MoEngage has made a significant impact on our North Star Growth metrics. During the India-Australia cricket series, our streaming statistics were at an all-time high. We saw 61.4% retention rate on our mobile platforms. I would definitely recommend MoEngage to Mobile Marketers and Growth teams at Media & Entertainment brands.

customer
How Airtel Wynk Music Reactivated 44% of Dormant Customers
quote

We were able to successfully win back 44% of our dormant customers thanks to Insights-led Engagement. MoEngage helped us gather intelligence about customer cohorts are going dormant and enabled us to act on the insights by sending out relevant content recommendations to these valuable customers before they churned.

customer
OYO Rooms Sees 8X Growth In Engagement Using MoEngage
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that work with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

BigBasket Uplifts User Reachability & Operational Efficiency
quote

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Our Customers’ Stories Speak for Themselves
Magenta Telekom Observes 1.5x Growth in App Adoption
quote

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

customer
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
quote

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

customer
US Brand Cocomelody Boosts Repurchase Rates by 27%
quote

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

Our Customers’ Stories Speak for Themselves
Magenta Telekom Observes 1.5x Growth in App Adoption
quote

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

customer
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
quote

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

customer
AZADEA Group Grows 300% Weekly New Customers With MoEngage
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently, we needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Mashreq Neo Boosts Debit Card Activation by 16%
quote

We have partnered with MoEngage over the past three years to leverage ‘Sherpa’ which is an intelligent customer engagement platform. This application has enabled Mashreq Neo to better understand customer behavior thereby allowing us to make proactive decisions through the use of artificial intelligence.

customer
Landmark Group Reports 56% Uplift in Purchases With MoEngage
quote

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

customer
BFL Drives 2X MAU With Segmentation & Personalization
quote

Customer engagement for us is critical. It does not stop at a one-time transaction, it spreads over the customer lifecycle stages through repeat purchases. Our main KPIs were Engaging, Converting, and Retaining. MoEngage helped us by providing rich insights on our customers, enabling us to drive personalized campaigns.

customer
Our Customers’ Stories Speak for Themselves
Magenta Telekom Observes 1.5x Growth in App Adoption
quote

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

customer
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
quote

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

customer
Get My Slice Get 35% Industry-Record in Email Open Rate
quote

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

customer
MANO Sees 50% Rise in App Activation Rates With MoEngage
quote

Our core goal was to create an omnichannel strategy and personalise real-time communication. MoEngage has allowed us to successfully reach our customers at the right time, through the right channels with the right content; and given us complete visibility into customer activity across channels on one platform.

Our Customers’ Stories Speak for Themselves
Magenta Telekom Observes 1.5x Growth in App Adoption
quote

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

customer
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
quote

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

customer
Deutsche Telekom Drives Omnichannel Engagement
quote

MoEngage’s forward-looking engagement platform has been critical in enabling us to deliver contextual, personalized, and relevant communication and alerts to our customers, at the right time, based on usage and behavior patterns.

customer
See What Industry Leaders Are Saying About MoEngage®

MoEngage Lets You...

  • Build unified reporting, analyze customer behavior, and act on it instantly
  • Create personalized and engaging customer experiences
  • Predict and prevent customer churn
  • Improve Customer Engagement and drive LTV
Learn how MoEngage can help you succeed. Talk to one of our experts today!
       

Frequently Asked Questions

Why do telecom brands need an omnichannel Customer Engagement platform?

It is crucial for telecommunication brands to keep their communication lines open everywhere with fast, reliable, and effective engagement on the best channels for their customer. These brands need to deploy an omnichannel, insights-led Customer Engagement platform like MoEngage.

 

 

 

 

How can telecom brands retain customers?

To maximize customer retention, telecommunications brands need to create a better customer experience, delivering customers’ information when and where they need it. An omnichannel platform gives them better customer intel to pinpoint which customers are the best candidates for new services. They introduce upsell and cross-sell opportunities at the correct times to the right customers for better results.

 

 

 

 

How can omnichannel engagement help telecom brands foster loyalty?

Using omnichannel campaigns, telecommunications marketers can create more innovative messages and better digital experiences across apps, push notifications, email, SMS, and other channels. Using MoEngage intelligent recommendations, brands can craft better experiences throughout the customer journey to foster loyalty and drive purchases of value-added services.

 

 

 

 

What’s New at MoEngage?

Here are some actionable resources that we've curated for you

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Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Push Templates

How Airtel Used Stylized Push Templates to Uplift Their CTR

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

How AXISNet Drives Higher Engagement, Growing MAUs by 89.5%

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Push Templates

How Airtel Used Stylized Push Templates to Uplift Their CTR

Read More
blog image
Push Notifications

How Airtel Used Stylized Push Templates to Uplift Their CTR

Read More
blog image
Transactional Messaging

MoEngage Inform: A New Real-Time Transactional Messaging Infrastructure For Brands

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RCS Messaging

RCS Messaging: Should Consumer Brands Invest In This Next-gen Engagement Channel?

Read More