Telecom

Turn Connections into Relationships

Drive app adoption, engagement, and loyalty with personalized omnichannel experiences for telecommunications. Streamline your onboarding with tailored app experiences, engage in real-time with the latest updates, and drive loyalty with content your customers will love.

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Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
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  • icon Engage
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Get your customers onboarded with self-serve guidance and drive adoption with a 360० customer view, including data from all your in-store and online channels such as mobile, web, app, POS systems, and more.

Keep your customers engaged with immersive experiences across channels while creating cross-sell and up-sell opportunities that drive loyalty and maximize LTV.

Engage dormant customers with personalized offers, reduce churn with great customer experiences, and re-engage cord-cutters with tailored, automated campaigns.

Acquire

Get your customers onboarded with self-serve guidance and drive adoption with a 360० customer view, including data from all your in-store and online channels such as mobile, web, app, POS systems, and more.

Engage

Keep your customers engaged with immersive experiences across channels while creating cross-sell and up-sell opportunities that drive loyalty and maximize LTV.

Grow

Engage dormant customers with personalized offers, reduce churn with great customer experiences, and re-engage cord-cutters with tailored, automated campaigns.

Our Customers’ Stories Speak for Themselves
Magenta Telekom's App Adoption Grows by 1.5X
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With MoEngage’s insights-led engagement platform, we created a seamless digitalized Customer Engagement where we were engaging our customers using personalized push notifications, in-app messages, and emails.

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AXISNet Sees 89.5% Growth in MAUs
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We chose MoEngage because of the smooth onboarding, faster turnaround time, quicker time to close the issue, and local representation because of which issues can be raised directly and resolved faster. Using MoEngage, we were able to increase the engagement on our app, uplift active users across the app, reduce churn, and boost retention.

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Deutsche Telekom Drives Omnichannel Engagement
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MoEngage’s forward-looking engagement platform has been critical in enabling us to deliver contextual, personalized, and relevant communication and alerts to our customers, at the right time, based on usage and behavior patterns.

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See What Industry Leaders Are Saying About MoEngage

Frequently Asked Questions

Why do telecom brands need an omnichannel Customer Engagement platform?

It is crucial for telecommunication brands to keep their communication lines open everywhere with fast, reliable, and effective engagement on the best channels for their customer. These brands need to deploy an omnichannel, insights-led Customer Engagement platform like MoEngage.

How can telecom brands retain customers?

To maximize customer retention, telecommunications brands need to create a better customer experience, delivering customers' information when and where they need it. An omnichannel platform gives them better customer intel to pinpoint which customers are the best candidates for new services. They introduce upsell and cross-sell opportunities at the correct times to the right customers for better results.

How can omnichannel engagement help telecom brands foster loyalty?

Using omnichannel campaigns, telecommunications marketers can create more innovative messages and better digital experiences across apps, push notifications, email, SMS, and other channels. Using MoEngage intelligent recommendations, brands can craft better experiences throughout the customer journey to foster loyalty and drive purchases of value-added services.

What’s New at MoEngage?

Here are some actionable resources that we've curated for you

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Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

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Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

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Push Notification

Unravel Push Notification Potential for Telecom Selfcare Apps

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Drive Customer Engagement with MoEngage

  • Explore how MoEngage can help you with your growth journey.
  • Connect with our product experts for a personalized walk-through of our platform.