Telecom

Turn Connections into Relationships

Drive app adoption, engagement, and loyalty with personalized omnichannel experiences for telecommunications. Streamline your onboarding with tailored app experiences, engage in real-time with the latest updates, and drive loyalty with content your customers will love.

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Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
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  • icon Acquire
  • icon Engage
  • icon Grow

Get your customers onboarded with self-serve guidance and drive adoption with a 360० customer view, including data from all your in-store and online channels such as mobile, web, app, POS systems, and more.

Keep your customers engaged with immersive experiences across channels while creating cross-sell and up-sell opportunities that drive loyalty and maximize LTV.

Engage dormant customers with personalized offers, reduce churn with great customer experiences, and re-engage cord-cutters with tailored, automated campaigns.

Acquire

Get your customers onboarded with self-serve guidance and drive adoption with a 360० customer view, including data from all your in-store and online channels such as mobile, web, app, POS systems, and more.

Engage

Keep your customers engaged with immersive experiences across channels while creating cross-sell and up-sell opportunities that drive loyalty and maximize LTV.

Grow

Engage dormant customers with personalized offers, reduce churn with great customer experiences, and re-engage cord-cutters with tailored, automated campaigns.

Our Customers’ Stories Speak for Themselves

Magenta Telekom Observes 1.5x Growth in App Adoption

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

Kirsten Theiner

One App, Magenta Telekom

AXISNet Drives Higher Engagement, Grows MAUs by 89.5%

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

Joko Prasetyo

Customer Touchpoint Business Development, AXISNet

Airtel Xstream Achieves North Star Metrics for Growth

MoEngage has made a significant impact on our North Star Growth metrics. During the India-Australia cricket series, our streaming statistics were at an all-time high. We saw 61.4% retention rate on our mobile platforms. I would definitely recommend MoEngage to Mobile Marketers and Growth teams at Media & Entertainment brands.

Sahil Bhojwani

Growth Marketing Manager, Airtel Xstream

How Airtel Wynk Music Reactivated 44% of Dormant Customers

We were able to successfully win back 44% of our dormant customers thanks to Insights-led Engagement. MoEngage helped us gather intelligence about customer cohorts are going dormant and enabled us to act on the insights by sending out relevant content recommendations to these valuable customers before they churned.

Ruturaj B

Sr. Growth Product Manager

OYO Rooms Sees 8X Growth In Engagement Using MoEngage

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that work with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

Pranav Kumar

CRM Head, OYO

BigBasket Uplifts User Reachability & Operational Efficiency

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Anand Bhaskaran

Head - Digital Marketing, BigBasket

Our Customers’ Stories Speak for Themselves

Magenta Telekom Observes 1.5x Growth in App Adoption

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

Kirsten Theiner

One App, Magenta Telekom

AXISNet Drives Higher Engagement, Grows MAUs by 89.5%

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

Joko Prasetyo

Customer Touchpoint Business Development, AXISNet

US Weather App 1Weather Scales Mobile User Engagement by 3X

We had a unique challenge of providing real-time, hyper-local, and personalized weather alerts to our users, and MoEngage has proved to be an asset in automating our efforts at scale.

Jeff Stone

Senior Engineering Manager, 1Weather

S’More Achieves 65% Uplift in The App Engagement Time

MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.

Adam Cohen Aslatei

CEO of S’More

US Brand Cocomelody Boosts Repurchase Rates by 27%

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

James Chen

Operations Director, Cocomelody

Our Customers’ Stories Speak for Themselves

Magenta Telekom Observes 1.5x Growth in App Adoption

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

Kirsten Theiner

One App, Magenta Telekom

AXISNet Drives Higher Engagement, Grows MAUs by 89.5%

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

Joko Prasetyo

Customer Touchpoint Business Development, AXISNet

Jimmy Brings Uses Affinity Segmentation to Get 2.6X Revenue

MoEngage has allowed us to reach our customer base and communicate effectively. It helps us keep customers engaged throughout their lifetime journey and collect valuable customer insight. We want to ensure that content remains relevant as we evolve, and MoEngage’s personalization capabilities enable this.

Angela Lo

CRM Manager, Jimmy Brings

Alfagift Boosts Monthly Transacting Customer Base to 45%

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

Linda Valentin

Head of Marketing, Global Loyalty

Kredivo Uses MoEngage Flows to Gain Upto 40% Conversions

Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.

Najwa Assilmi

Product Analyst, Kredivo

XL Axiata Drives 22% Increase in App Stickiness and Improves Customer Engagement

MoEngage’s seamless interface makes it easy for team members without much technical expertise to benefit from the platform. The insights offered by MoEngage help us to improve our customer experience, drive scalable growth, and optimize our key business metrics.

Reza Zahid Mirza

Group Head Corporate Communication, XL Axiata 29.5% Conversion rate for their rewards program 26.19% Increase in click-through rates via A/B testing on weekend deals Business Challenge XL Axiata needed an integrated customer engagement platform with advanced analytical capabilities that could facilitate communications across all stages of the customer lifecycle. Solution XL Axiata refined their onboarding process, leveraged predictive segmentation to target the right customer cohort, and utilized gamified flows to reactivate dormant customers. The Results With MoEngage, XL Axiata was able to: Gain easy access to advanced insights like customer preferences and affinities Automate customer engagement at scale and reduce manual effort in setting up new campaigns Massively improve their app stickiness and conversion rates for their rewards program Back to Case Studies Want a Detailed View of How MoEngage Helped This Brand Grow? Read the detailed case study below 👇 Get Case Study Access Read More Case Studies From Retention RETAIL & E-COMMERCE How Tanishq Replicated its Offline Success by Increasing App Retention Rates by 25% MEDIA & ENTERTAINMENT Publishers Clearing House Re-engages 30k Dormant App Customers With MoEngage Predictions RETAIL & E-COMMERCE 6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions BANKING & FINANCE Cake DeFi Uses Omnichannel Strategies to Retain Over 98% of Customers Solutions Omnichannel Marketing Platform Customer Engagement Platform Cross Channel Marketing Platform Push Notifications Platform Marketing Automation Platform Platform Overview Customer Insights & Analytics Customer Journey Orchestration Omnichannel Communication AI-Powered Campaign Optimization Web Personalization Real-time Transactional Alerts Industry Financial Services Retail & E-commerce Media & Entertainment Travel & Hospitality Telecom Ed Tech Resources Resources Library Help/Docs Developer Docs Case Studies Customer Testimonials Community Push Amplification™ WhatsApp ROI Calculator Mythbusters Company About Us Plans & Packages Careers Contact Us Partner Ecosystem App Marketplace © Copyright 2023 MoEngage®. All Rights Reserved. http://G2%20Logo http://BSI%20ISO%2027001%20Logo http://CSA%20Star%20Level%202%20Badge%20MoEngage http://AICPA%20SOC%20Certification Privacy Policy Cookie Policy Responsible Disclosure Legal

Our Customers’ Stories Speak for Themselves

Magenta Telekom Observes 1.5x Growth in App Adoption

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

Kirsten Theiner

One App, Magenta Telekom

AXISNet Drives Higher Engagement, Grows MAUs by 89.5%

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

Joko Prasetyo

Customer Touchpoint Business Development, AXISNet

Airtel Xstream Achieves North Star Metrics for Growth

MoEngage has made a significant impact on our North Star Growth metrics. During the India-Australia cricket series, our streaming statistics were at an all-time high. We saw 61.4% retention rate on our mobile platforms. I would definitely recommend MoEngage to Mobile Marketers and Growth teams at Media & Entertainment brands.

Sahil Bhojwani

Growth Marketing Manager, Airtel Xstream

How Airtel Wynk Music Reactivated 44% of Dormant Customers

We were able to successfully win back 44% of our dormant customers thanks to Insights-led Engagement. MoEngage helped us gather intelligence about customer cohorts are going dormant and enabled us to act on the insights by sending out relevant content recommendations to these valuable customers before they churned.

Ruturaj B

Sr. Growth Product Manager

OYO Rooms Sees 8X Growth In Engagement Using MoEngage

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that work with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

Pranav Kumar

CRM Head, OYO

BigBasket Uplifts User Reachability & Operational Efficiency

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Anand Bhaskaran

Head - Digital Marketing, BigBasket

Our Customers’ Stories Speak for Themselves

Magenta Telekom Observes 1.5x Growth in App Adoption

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

Kirsten Theiner

One App, Magenta Telekom

AXISNet Drives Higher Engagement, Grows MAUs by 89.5%

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

Joko Prasetyo

Customer Touchpoint Business Development, AXISNet

US Brand Cocomelody Boosts Repurchase Rates by 27%

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

James Chen

Operations Director, Cocomelody

Our Customers’ Stories Speak for Themselves

Magenta Telekom Observes 1.5x Growth in App Adoption

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

Kirsten Theiner

One App, Magenta Telekom

AXISNet Drives Higher Engagement, Grows MAUs by 89.5%

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

Joko Prasetyo

Customer Touchpoint Business Development, AXISNet

AZADEA Group Grows 300% Weekly New Customers With MoEngage

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently, we needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

Abhishek Tiwari

CRM Manager

Mashreq Neo Boosts Debit Card Activation by 16%

We have partnered with MoEngage over the past three years to leverage ‘Sherpa’ which is an intelligent customer engagement platform. This application has enabled Mashreq Neo to better understand customer behavior thereby allowing us to make proactive decisions through the use of artificial intelligence.

Sridhar Iyer

Executive Vice President & Head, Mashreq Neo

Landmark Group Reports 56% Uplift in Purchases With MoEngage

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

Claire Adshead

CRM & Retention Manager, Landmark Group

BFL Drives 2X MAU With Segmentation & Personalization

Customer engagement for us is critical. It does not stop at a one-time transaction, it spreads over the customer lifecycle stages through repeat purchases. Our main KPIs were Engaging, Converting, and Retaining. MoEngage helped us by providing rich insights on our customers, enabling us to drive personalized campaigns.

Madhlina Thomas

Senior Executive Customer Retention Marketing

Our Customers’ Stories Speak for Themselves

Magenta Telekom Observes 1.5x Growth in App Adoption

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

Kirsten Theiner

One App, Magenta Telekom

AXISNet Drives Higher Engagement, Grows MAUs by 89.5%

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

Joko Prasetyo

Customer Touchpoint Business Development, AXISNet

Get My Slice Get 35% Industry-Record in Email Open Rate

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

Oliver Southgate

CEO - Get My Slice

MANO Sees 50% Rise in App Activation Rates With MoEngage

Our core goal was to create an omnichannel strategy and personalise real-time communication. MoEngage has allowed us to successfully reach our customers at the right time, through the right channels with the right content; and given us complete visibility into customer activity across channels on one platform.

Rodrigo Sciammarella

CRM Lead at MANO

Our Customers’ Stories Speak for Themselves

Magenta Telekom Observes 1.5x Growth in App Adoption

With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.

Kirsten Theiner

One App, Magenta Telekom

AXISNet Drives Higher Engagement, Grows MAUs by 89.5%

Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.

Joko Prasetyo

Customer Touchpoint Business Development, AXISNet

Deutsche Telekom Drives Omnichannel Engagement

MoEngage’s forward-looking engagement platform has been critical in enabling us to deliver contextual, personalized, and relevant communication and alerts to our customers, at the right time, based on usage and behavior patterns.

Jonathan Abrahamson

VP Digitization, Deutsche Telekom

See our Industry and Customer Recognitions

MoEngage Lets You...

  • Build unified reporting, analyze customer behavior, and act on it instantly
  • Create personalized and engaging customer experiences
  • Predict and prevent customer churn
  • Improve Customer Engagement and drive LTV
Learn how MoEngage can help you succeed. Talk to one of our experts today!
       

Frequently Asked Questions

Why do telecom brands need an omnichannel Customer Engagement platform?

It is crucial for telecommunication brands to keep their communication lines open everywhere with fast, reliable, and effective engagement on the best channels for their customer. These brands need to deploy an omnichannel, insights-led Customer Engagement platform like MoEngage.

 

 

 

 

How can telecom brands retain customers?

To maximize customer retention, telecommunications brands need to create a better customer experience, delivering customers’ information when and where they need it. An omnichannel platform gives them better customer intel to pinpoint which customers are the best candidates for new services. They introduce upsell and cross-sell opportunities at the correct times to the right customers for better results.

 

 

 

 

How can omnichannel engagement help telecom brands foster loyalty?

Using omnichannel campaigns, telecommunications marketers can create more innovative messages and better digital experiences across apps, push notifications, email, SMS, and other channels. Using MoEngage intelligent recommendations, brands can craft better experiences throughout the customer journey to foster loyalty and drive purchases of value-added services.

 

 

 

 

What’s New at MoEngage?

Here are some actionable resources that we've curated for you

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Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

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Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

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Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
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Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Push Templates

How Airtel Used Stylized Push Templates to Uplift Their CTR

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

Check the Maturity of Your Customer Engagement Strategy

Read More
blog image
Insights-led Engagement

Marketer's Voice: How to Build Delightful Customer Experiences

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Customer Engagement

How AXISNet Drives Higher Engagement, Growing MAUs by 89.5%

Read More
blog image
Growth

How Magenta Telekom Observes 1.5x Growth in App Adoption

Read More
blog image
Push Templates

How Airtel Used Stylized Push Templates to Uplift Their CTR

Read More
blog image
Push Notifications

How Airtel Used Stylized Push Templates to Uplift Their CTR

Read More
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Transactional Messaging

MoEngage Inform: A New Real-Time Transactional Messaging Infrastructure For Brands

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RCS Messaging

RCS Messaging: Should Consumer Brands Invest In This Next-gen Engagement Channel?

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