Make The Right Call For Your Customers
Make it easy for customers to interact and transact through your self-serve app. Engage your customers thoughtfully through your digital channels and reduce call center volumes.
Onboard
Retain
Grow
Always in step with your customers
Onboard
Give subscribers a great reason to adopt your self-serve app. Recommend voice and data plans tailored to their lifestyle, engage them with premium content, and share access to offers exclusive to your network.
Retain
Keep your subscribers connected by alerting them to free hotspots, upgrade offers, pending bills, and more. Enable self-support on channels that work best for them - in-app messaging, push notifications, WhatsApp, SMS, email, and more.
Grow
Get a unified view of your customers’ interactions across all touchpoints. Understand their usage patterns and identify the ones most ready for upselling and cross-selling opportunities.
What top brands say about MoEngage
NANA
MoEngage’s forward looking engagement platform has been critical in enabling us to deliver contextual, personalized and relevant communication and alerts to our customers, at the right time, based on usage and behavior patterns.
Get a Unified Customer View
- Get a complete view of your customers’ interactions across all touchpoints - mobile, web, app, POS systems, and more - in one place. Never lose sight of their interests, preferred channels and products, and friction points in their journey.
Identify the friction in digital self service
- Understand how, where, when, and why subscribers are abandoning your app. Identify the friction points within your customers' digital journey that’s compelling them abandon your self-serve app.
Understand what compels subscribers to use your app
- Group your customers into segments and understand which app features are being used and why? Which self-serve features in your app are making your customers stick. Use Cohorts and analyze subscriber behavioural patterns over any time period.
Segment your subscribers automatically
- Arm your teams with critical insights on which customers are ready for upsell and which are at churn-risk. Our predictive segmentation engine continuously analyzes customer transactions based on their recency, frequency, and monetary value.
Automate cross-channel service alerts and updates
- Users reaching data limits? Send them an email. If the customer did not read the email, automatically send a reminder through push notification. Auto-trigger notifications and messages based on specific events, customer actions or lifecycle stage by setting up multi-channel lifecycle campaigns.
Send personalized recommendations
- Drive app adoption and revenue with personalized messages, plans and offers that are tailored to your customers' needs and behavior. Alert them to new data plans, payment dues, and exciting content – with precision and speed.
Reach your customers across channel
- Support your customers where they are on multiple channels like push notifications, in-app messages, SMS, and more. Provide a seamless customer experience across channels.
Get a Unified Customer View
- Get a complete view of your customers’ interactions across all touchpoints - mobile, web, app, POS systems, and more - in one place. Never lose sight of their interests, preferred channels and products, and friction points in their journey.
Identify the friction in digital self service
- Understand how, where, when, and why subscribers are abandoning your app. Identify the friction points within your customers' digital journey that’s compelling them abandon your self-serve app.
Understand what compels subscribers to use your app
- Group your customers into segments and understand which app features are being used and why? Which self-serve features in your app are making your customers stick. Use Cohorts and analyze subscriber behavioural patterns over any time period.
Segment your subscribers automatically
- Arm your teams with critical insights on which customers are ready for upsell and which are at churn-risk. Our predictive segmentation engine continuously analyzes customer transactions based on their recency, frequency, and monetary value.
Automate cross-channel service alerts and updates
- Users reaching data limits? Send them an email. If the customer did not read the email, automatically send a reminder through push notification. Auto-trigger notifications and messages based on specific events, customer actions or lifecycle stage by setting up multi-channel lifecycle campaigns.
Send personalized recommendations
- Drive app adoption and revenue with personalized messages, plans and offers that are tailored to your customers' needs and behavior. Alert them to new data plans, payment dues, and exciting content – with precision and speed.
Reach your customers across channel
- Support your customers where they are on multiple channels like push notifications, in-app messages, SMS, and more. Provide a seamless customer experience across channels.
Straight from the editor’s desk
Here are some actionable resources we've curated for you!
Drive customer engagement with MoEngage
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