Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
MoEngage Lets You...
- Build unified reporting, analyze customer behavior, and act on it instantly
- Create personalized and engaging customer experiences
- Predict and prevent customer churn
- Improve Customer Engagement and drive LTV
Frequently Asked Questions
Why do retail and e-commerce brands need an omnichannel Customer Engagement platform like MoEngage?
Your brand needs to create an omnichannel insights-led workflow based on customer actions to engage the right customer on different channels at the best time to drive purchases. MoEngage will help you do exactly that and more. Our dashboard provides an omnichannel workflow to run campaigns across in-store and online channels. Be it sending an web message to drive a customer to purchase while offering a discount coupon via SMS, all at the same time.
How can retail and e-commerce brands retain more customers through personalization?
Your customers need you to engage them 1:1 while being relevant to their current purchase journey. They want you to send relevant communications in real-time prior to making a purchase in-store or in-app. Using MoEngage’s AI-based features such as DPM (Dynamic Product Messaging) and Sherpa, you can easily automate customer communication during product search, cart abandonment, event drop-off and more.
How can retail and e-commerce brands create a connected, frictionless experience?
A connected, frictionless experience can be built by having a 360° view of your customer across channels such as app, website, social channels, and even some offline in-store channels so you can understand what they care about and connect their journey across channels. Using MoEngage, you can gather data from multiple sources – digital channels, offline stores, third-party loyalty and ecommerce software, recommendation platforms, and more – and unify data into one profile. Our dashboard also provides a 360° customer view that helps you understand customer actions, activeness, drop-off, step-by-step events leading to purchase, and more.
What’s New at MoEngage?
Here are some actionable resources that we've curated for you