Retail & E-commerce

Convert Window Shoppers into Loyal Customers

Get a deeper understanding of your shoppers with your online and offline data in one unified customer profile. Easily craft hyper-personalized campaigns across channels that drive conversions, loyalty, and ROI.

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Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
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  • icon Acquire
  • icon Engage
  • icon Grow

Gain a 360° view of your customer by unifying in-app, in-store, and online trends to build a complete profile. Uncover insights into their behavior, identify friction in their journey and craft hyper-personalized omnichannel campaigns that can turn window-shoppers into your customers.

Create personalized experiences based on your customers’ online and in-store interactions with your brand, preferred categories, past purchases, and loyalty status. Reduce cart abandonment and engage with the customer before they become a churn risk. Keep them coming back with news and updates on the products they love in the channels where they live.

Create engaging experiences for each shopper with seamless interactions across channels such as email, SMS, in-app, website, push notifications, offline store locations, and more. Leverage Sherpa AI to anticipate your customers’ actions, send enticing offers on their favorite products, and create new favorites with recommendations based on engagement history, lifestyle affinities, and predicted future actions.

Acquire

Gain a 360° view of your customer by unifying in-app, in-store, and online trends to build a complete profile. Uncover insights into their behavior, identify friction in their journey and craft hyper-personalized omnichannel campaigns that can turn window-shoppers into your customers.

Learn More
Engage

Create personalized experiences based on your customers’ online and in-store interactions with your brand, preferred categories, past purchases, and loyalty status. Reduce cart abandonment and engage with the customer before they become a churn risk. Keep them coming back with news and updates on the products they love in the channels where they live.

Learn More
Grow

Create engaging experiences for each shopper with seamless interactions across channels such as email, SMS, in-app, website, push notifications, offline store locations, and more. Leverage Sherpa AI to anticipate your customers’ actions, send enticing offers on their favorite products, and create new favorites with recommendations based on engagement history, lifestyle affinities, and predicted future actions.

Learn More

Our Customers’ Stories Speak for Themselves

Brands For Less (BFL) Uses Segmentation & Personalized Campaigns to Drive 2x MAU

Brands For Less leverages MoEngage’s segmentation and analytics suite to drive above industry average engagement metrics across emails, and push notifications, leading to growth in MAU and DAU.

Madhlina Thomas

Senior Executive Customer Retention Marketing, Brands For Less

Azadea's Weekly New Customers Grow by 300%

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

Abhishek Tiwari

Manager CRM, Azadea

Future Pay Boosts Active User Base by 20%

We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.

Rohitashwa Bhotica

Business Head, Future Group

Alsaif Gallery Witnesses 15% Increase in Revenue with Flows

In the past, we have also used CRM/CEP. However, scalability and support have always been an issue. While we did witness some growth, we wanted to breach the highest point and grow even further. This is where we think MoEngage has helped us.

Moalla Alfadil

Director of E-commerce, Alsaif Gallery

6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions

With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.

Prateek Agarwal

Head of Retention Marketing (CRM), 6thStreet.com

BigBasket Uplifts User Reachability & Operational Efficiency

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Anand Bhaskaran

Head - Digital Marketing, BigBasket

6thStreet Grows Business Contribution by 4X in 1 Year

MoEngage played a key role in achieving significant growth in CRM. It’s omni-channel and analytics suite was not only helpful in CRM but for the overall organization. Apart from the exhaustive list of features, their account management is one of the best in industry.

Furqan Khan

CRM - Manager, Apparel Group

Our Customers’ Stories Speak for Themselves

Brands For Less (BFL) Uses Segmentation & Personalized Campaigns to Drive 2x MAU

Brands For Less leverages MoEngage’s segmentation and analytics suite to drive above industry average engagement metrics across emails, and push notifications, leading to growth in MAU and DAU.

Madhlina Thomas

Senior Executive Customer Retention Marketing, Brands For Less

Blibli Boosts Repeat Purchase Rate by 43%

MoEngage helped us bring in automation for some very crucial activities while allowing us to map customer behavior across our app. After utilizing Analytics, it has become easier to understand our customers— their interests and intentions. We are able to implement data-backed campaigns.

Fanky Mulia

VP Growth Product, Blibli

Cocomelody's Repurchase Rate Increases by 27%

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

James Chen

Operations Director, Cocomelody

Azadea's Weekly New Customers Grow by 300%

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

Abhishek Tiwari

Manager CRM, Azadea

Alfagift Increases Monthly Transacting Customers by 45%

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

Linda Valentin

Head of Marketing, Global Loyalty, Alfagift

Bisleri Leverages Phygital Engagement to Drive App Adoption

We wanted a platform that could provide the infrastructure to support our engagement endeavors at scale. With MoEngage, we’re able to automate campaigns using journey orchestration across multiple channels to achieve our objectives with ease and also see great results.

Ronak Sharma

Head - D2C & Digital Marketing, Bisleri

Future Pay Boosts Active User Base by 20%

We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.

Rohitashwa Bhotica

Business Head, Future Group

Our Customers’ Stories Speak for Themselves

Blibli Boosts Repeat Purchase Rate by 43%

MoEngage helped us bring in automation for some very crucial activities while allowing us to map customer behavior across our app. After utilizing Analytics, it has become easier to understand our customers— their interests and intentions. We are able to implement data-backed campaigns.

Fanky Mulia

VP Growth Product, Blibli

Alfagift Increases Monthly Transacting Customers by 45%

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

Linda Valentin

Head of Marketing, Global Loyalty, Alfagift

Jimmy Brings Uses Affinity Segmentation to Get 2.6X Revenue

MoEngage has allowed us to reach our customer base and communicate effectively. It helps us keep customers engaged throughout their lifetime journey and collect valuable customer insight. We want to ensure that content remains relevant as we evolve, and MoEngage’s personalization capabilities enable this.

Angela Lo

CRM Manager, Jimmy Brings

BigBasket Uplifts User Reachability & Operational Efficiency

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Anand Bhaskaran

Head - Digital Marketing, BigBasket

MyDeal Boosts Conversions by 2X With A Mobile-Forward Engagement Strategy

MoEngage is the right partner for a brand like MyDeal. From its intuitive, easy-to-use AI-enabled platform to the implementation and post-implementation support, our experience has been extremely positive, helping us boost our mobile conversions by 2X.

Suhaib Anwar

Head of Growth and Martech

Edamama Boosts Conversions By 213% Using AI-Driven Smart Conversions

We trust MoEngage to create a unified shopping experience where we leverage MoEngage’s smart recommendations to automatically curate the right set of product recommendations based on customer actions. This feature helps us towards our mission to simplify decision-making.

Sriharsha Vavilala

Director- Revenue and Strategy

Our Customers’ Stories Speak for Themselves

Cocomelody's Repurchase Rate Increases by 27%

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

James Chen

Operations Director, Cocomelody

Get My Slice Get 35% Industry-Record in Email Open Rate

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

Oliver Southgate

CEO - Get My Slice

Our Customers’ Stories Speak for Themselves

Cocomelody's Repurchase Rate Increases by 27%

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

James Chen

Operations Director, Cocomelody

Get My Slice Get 35% Industry-Record in Email Open Rate

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

Oliver Southgate

CEO - Get My Slice

Our Customers’ Stories Speak for Themselves

Cocomelody's Repurchase Rate Increases by 27%

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

James Chen

Operations Director, Cocomelody

6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions

With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.

Prateek Agarwal

Head of Retention Marketing (CRM), 6thStreet.com

Get My Slice Get 35% Industry-Record in Email Open Rate

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

Oliver Southgate

CEO - Get My Slice

Our Customers’ Stories Speak for Themselves

Azadea's Weekly New Customers Grow by 300%

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

Abhishek Tiwari

Manager CRM, Azadea

Future Pay Boosts Active User Base by 20%

We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.

Rohitashwa Bhotica

Business Head, Future Group

6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions

With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.

Prateek Agarwal

Head of Retention Marketing (CRM), 6thStreet.com

BigBasket Uplifts User Reachability & Operational Efficiency

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Anand Bhaskaran

Head - Digital Marketing, BigBasket

6thStreet Grows Business Contribution by 4X in 1 Year

MoEngage played a key role in achieving significant growth in CRM. It’s omni-channel and analytics suite was not only helpful in CRM but for the overall organization. Apart from the exhaustive list of features, their account management is one of the best in industry.

Furqan Khan

CRM - Manager, Apparel Group

Our Customers’ Stories Speak for Themselves

Bisleri Leverages Phygital Engagement to Drive App Adoption

We wanted a platform that could provide the infrastructure to support our engagement endeavors at scale. With MoEngage, we’re able to automate campaigns using journey orchestration across multiple channels to achieve our objectives with ease and also see great results.

Ronak Sharma

Head - D2C & Digital Marketing, Bisleri

Tanishq Replicates its Offline Success and Uplifts App Retention Rates by 25%

The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.

Suman Sourav

Lead Product Manager, Titan Company Limited

Flipkart Shopsy Observes 4X Uplift in CVR

MoEngage’s RFM Segmentation capabilities have helped us advance our customer retention and communication flows. Our campaign managers get a unified view of our customers and require little to no downtime to create customizations for specific use cases and cohorts!

Kapil Thirani

Head of Shopsy

BigBasket Uplifts User Reachability & Operational Efficiency

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Anand Bhaskaran

Head - Digital Marketing, BigBasket

Spencer’s Gets 30% Conversion In Cart Abandonment Campaigns

MoEngage’s excellent segmentation capabilities helped us reach the right customer with the right offers. They helped us grow the conversion rates across registered, installed, and cart-abandoned campaigns, resulting in a 30% conversion rate, a 15% increase in LTV, and a reduction in the first order date from 7 days to 5 days!

Harshavardhan Chauhaan

VP, Marketing, Spencer's Retail

Mamaearth Uplifts Push Delivery Rates by 219%

As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. We’ve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brand’s growth seamlessly.

Abhishek Gupta

Senior VP, D2C, Honasa Consumer Ltd.

Bella Vita Organic Uplifts Retention Rates by 57% Using RFM Segmentation

From onboarding to integration and implementation, it has been the smoothest ride any marketer could ask for. Using MoEngage, we have been able to conduct a multitude of experiments, explore various channels, and cater to our customers with tailored and personalized experiences. Additionally, a comprehensive customer segmentation strategy was put in place using RFM to boost customer loyalty, clocking a 57% uplift in retention rates!

Vineet Khare

Senior Manager–CRM, Bella Vita Organic

Our Customers’ Stories Speak for Themselves

MyDeal Boosts Conversions by 2X With A Mobile-Forward Engagement Strategy

MoEngage is the right partner for a brand like MyDeal. From its intuitive, easy-to-use AI-enabled platform to the implementation and post-implementation support, our experience has been extremely positive, helping us boost our mobile conversions by 2X.

Suhaib Anwar

Head of Growth and Martech

See our Industry and Customer Recognitions

MoEngage Lets You...

  • Build unified reporting, analyze customer behavior, and act on it instantly
  • Create personalized and engaging customer experiences
  • Predict and prevent customer churn
  • Improve Customer Engagement and drive LTV
Learn how MoEngage can help you succeed. Talk to one of our experts today!
       

Frequently Asked Questions

Why do retail and e-commerce brands need an omnichannel Customer Engagement platform like MoEngage?

Your brand needs to create an omnichannel insights-led workflow based on customer actions to engage the right customer on different channels at the best time to drive purchases. MoEngage will help you do exactly that and more. Our dashboard provides an omnichannel workflow to run campaigns across in-store and online channels. Be it sending an web message to drive a customer to purchase while offering a discount coupon via SMS, all at the same time.

 

 

 

 

How can retail and e-commerce brands retain more customers through personalization?

Your customers need you to engage them 1:1 while being relevant to their current purchase journey. They want you to send relevant communications in real-time prior to making a purchase in-store or in-app. Using MoEngage’s AI-based features such as DPM (Dynamic Product Messaging) and Sherpa, you can easily automate customer communication during product search, cart abandonment, event drop-off and more.

 

 

 

 

How can retail and e-commerce brands create a connected, frictionless experience?

A connected, frictionless experience can be built by having a 360° view of your customer across channels such as app, website, social channels, and even some offline in-store channels so you can understand what they care about and connect their journey across channels. Using MoEngage, you can gather data from multiple sources – digital channels, offline stores, third-party loyalty and ecommerce software, recommendation platforms, and more – and unify data into one profile. Our dashboard also provides a 360° customer view that helps you understand customer actions, activeness, drop-off, step-by-step events leading to purchase, and more.

 

 

 

 

What’s New at MoEngage?

Here are some actionable resources that we've curated for you

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Retail Strategies and Omnichannel Engagement Frameworks

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All-in-One Guide to Boost Consumer Shopping Experience

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Retail Strategies and Omnichannel Engagement Frameworks

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Customer Experience

All-in-One Guide to Boost Consumer Shopping Experience

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Omnichannel Experience

The Brick to Click Omnichannel Experience

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Omnichannel Engagement

Retail Strategies and Omnichannel Engagement Frameworks

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Customer Experience

All-in-One Guide to Boost Consumer Shopping Experience

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Omnichannel Experience

The Brick to Click Omnichannel Experience

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blog image
Omnichannel Engagement

Retail Strategies and Omnichannel Engagement Frameworks

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Customer Experience

All-in-One Guide to Boost Consumer Shopping Experience

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blog image
Omnichannel Experience

The Brick to Click Omnichannel Experience

Read More
blog image
Omnichannel Engagement

Retail Strategies and Omnichannel Engagement Frameworks

blog image
Customer Experience

All-in-One Guide to Boost Consumer Shopping Experience

Read More
blog image
Omnichannel Experience

The Brick to Click Omnichannel Experience

Read More
blog image
Omnichannel Engagement

Retail Strategies and Omnichannel Engagement Frameworks

blog image
Customer Experience

All-in-One Guide to Boost Consumer Shopping Experience

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Customer Engagement

Understand Customer Engagement for Retail in 2022

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Omnichannel Engagement

Retail Strategies and Omnichannel Engagement Frameworks

blog image
Omnichannel Engagement

Retail Strategies and Omnichannel Engagement Frameworks

blog image
Customer Experience

All-in-One Guide to Boost Consumer Shopping Experience

Read More
blog image
Omnichannel Experience

The Brick to Click Omnichannel Experience

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Omnichannel Retail

Retail Marketing Guide: The Brick & Click Omnichannel Experience

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Omnichannel Retail

Retail Strategies and Omnichannel Engagement Frameworks

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Omnichannel Retail

Bigbasket Improves Push Notification Delivery by 10% with MoEngage Push Amplification

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