Retail & E-commerce

Convert Window Shoppers into Loyal Customers

Get a deeper understanding of your shoppers with your online and offline data in one unified customer profile. Easily craft hyper-personalized campaigns across channels that drive conversions, loyalty, and ROI.

Schedule Demo
photo_facing
Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
Brand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand Logo
Brand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand Logo
Brand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand Logo
Brand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand Logo
Brand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand Logo
Brand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand Logo
Brand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand Logo
Brand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand LogoBrand Logo
  • icon Acquire
  • icon Engage
  • icon Grow

Gain a 360° view of your customer by unifying in-app, in-store, and online trends to build a complete profile. Uncover insights into their behavior, identify friction in their journey and craft hyper-personalized omnichannel campaigns that can turn window-shoppers into your customers.

Create personalized experiences based on your customers’ online and in-store interactions with your brand, preferred categories, past purchases, and loyalty status. Reduce cart abandonment and engage with the customer before they become a churn risk. Keep them coming back with news and updates on the products they love in the channels where they live.

Create engaging experiences for each shopper with seamless interactions across channels such as email, SMS, in-app, website, push notifications, offline store locations, and more. Leverage Sherpa AI to anticipate your customers’ actions, send enticing offers on their favorite products, and create new favorites with recommendations based on engagement history, lifestyle affinities, and predicted future actions.

Acquire

Gain a 360° view of your customer by unifying in-app, in-store, and online trends to build a complete profile. Uncover insights into their behavior, identify friction in their journey and craft hyper-personalized omnichannel campaigns that can turn window-shoppers into your customers.

Learn More
Engage

Create personalized experiences based on your customers’ online and in-store interactions with your brand, preferred categories, past purchases, and loyalty status. Reduce cart abandonment and engage with the customer before they become a churn risk. Keep them coming back with news and updates on the products they love in the channels where they live.

Learn More
Grow

Create engaging experiences for each shopper with seamless interactions across channels such as email, SMS, in-app, website, push notifications, offline store locations, and more. Leverage Sherpa AI to anticipate your customers’ actions, send enticing offers on their favorite products, and create new favorites with recommendations based on engagement history, lifestyle affinities, and predicted future actions.

Learn More
Our Customers’ Stories Speak for Themselves
Brands For Less (BFL) Uses Segmentation & Personalized Campaigns to Drive 2x MAU
quote

Brands For Less leverages MoEngage’s segmentation and analytics suite to drive above industry average engagement metrics across emails, and push notifications, leading to growth in MAU and DAU.

customer
Blibli Boosts Repeat Purchase Rate by 43%
quote

MoEngage helped us bring in automation for some very crucial activities while allowing us to map customer behavior across our app. After utilizing Analytics, it has become easier to understand our customers— their interests and intentions. We are able to implement data-backed campaigns.

customer
Cocomelody's Repurchase Rate Increases by 27%
quote

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

Azadea's Weekly New Customers Grow by 300%
quote

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

customer
Alfagift Increases Monthly Transacting Customers by 45%
quote

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

customer
Furlenco's App-driven Subscriptions Grow from 30% to 75%
quote

As a subscription company, it is essential for us to ensure that we are continuously adding value to our customers so they stay with us long-term. We use MoEngage to engage our customers meaningfully and collect feedback to incorporate later into our offerings.

customer
Future Pay Boosts Active User Base by 20%
quote

We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.

customer
Lifestyle Gets 30% Increase in Retention Rate
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
See What Industry Leaders Are Saying About MoEngage

Frequently Asked Questions

Why do retail and e-commerce brands need an omnichannel Customer Engagement platform like MoEngage?

Your brand needs to create an omnichannel insights-led workflow based on customer actions to engage the right customer on different channels at the best time to drive purchases. MoEngage will help you do exactly that and more. Our dashboard provides an omnichannel workflow to run campaigns across in-store and online channels. Be it sending an web message to drive a customer to purchase while offering a discount coupon via SMS, all at the same time.

How can retail and e-commerce brands retain more customers through personalization?

Your customers need you to engage them 1:1 while being relevant to their current purchase journey. They want you to send relevant communications in real-time prior to making a purchase in-store or in-app. Using MoEngage’s AI-based features such as DPM (Dynamic Product Messaging) and Sherpa, you can easily automate customer communication during product search, cart abandonment, event drop-off and more.

How can retail and e-commerce brands create a connected, frictionless experience?

A connected, frictionless experience can be built by having a 360° view of your customer across channels such as app, website, social channels, and even some offline in-store channels so you can understand what they care about and connect their journey across channels. Using MoEngage, you can gather data from multiple sources - digital channels, offline stores, third-party loyalty and ecommerce software, recommendation platforms, and more - and unify data into one profile. Our dashboard also provides a 360° customer view that helps you understand customer actions, activeness, drop-off, step-by-step events leading to purchase, and more.

What’s New at MoEngage?

Here are some actionable resources that we've curated for you

blog image
Personalization

Craft Personalized Shopping Experiences Using Shopify & MoEngage

Read More
blog image
Customer Experience

All-in-One Guide to Boost Consumer Shopping Experience

Read More
blog image
Customer Engagement

Customer Engagement for Retail in 2022

Read More

Drive Customer Engagement with MoEngage

  • Explore how MoEngage can help you with your growth journey.
  • Connect with our product experts for a personalized walk-through of our platform.