Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
Brands For Less leverages MoEngage’s segmentation and analytics suite to drive above industry average engagement metrics across emails, and push notifications, leading to growth in MAU and DAU.
MoEngage helped us bring in automation for some very crucial activities while allowing us to map customer behavior across our app. After utilizing Analytics, it has become easier to understand our customers— their interests and intentions. We are able to implement data-backed campaigns.
MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.
We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.
We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.
As a subscription company, it is essential for us to ensure that we are continuously adding value to our customers so they stay with us long-term. We use MoEngage to engage our customers meaningfully and collect feedback to incorporate later into our offerings.
We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.
MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.
MoEngage Makes Magical Debut in the 2022 Gartner® Magic Quadrant™ for Multichannel Marketing HubsRead More
MoEngage Named A Strong Performer In The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021Read the Report
Frequently Asked Questions
Why do retail and e-commerce brands need an omnichannel Customer Engagement platform like MoEngage?
Your brand needs to create an omnichannel insights-led workflow based on customer actions to engage the right customer on different channels at the best time to drive purchases. MoEngage will help you do exactly that and more. Our dashboard provides an omnichannel workflow to run campaigns across in-store and online channels. Be it sending an web message to drive a customer to purchase while offering a discount coupon via SMS, all at the same time.
How can retail and e-commerce brands retain more customers through personalization?
Your customers need you to engage them 1:1 while being relevant to their current purchase journey. They want you to send relevant communications in real-time prior to making a purchase in-store or in-app. Using MoEngage’s AI-based features such as DPM (Dynamic Product Messaging) and Sherpa, you can easily automate customer communication during product search, cart abandonment, event drop-off and more.
How can retail and e-commerce brands create a connected, frictionless experience?
A connected, frictionless experience can be built by having a 360° view of your customer across channels such as app, website, social channels, and even some offline in-store channels so you can understand what they care about and connect their journey across channels. Using MoEngage, you can gather data from multiple sources - digital channels, offline stores, third-party loyalty and ecommerce software, recommendation platforms, and more - and unify data into one profile. Our dashboard also provides a 360° customer view that helps you understand customer actions, activeness, drop-off, step-by-step events leading to purchase, and more.
What’s New at MoEngage?
Here are some actionable resources that we've curated for you
Drive Customer Engagement with MoEngage
- Explore how MoEngage can help you with your growth journey.
- Connect with our product experts for a personalized walk-through of our platform.