Convert Window Shoppers into Loyal Customers
Get a deeper understanding of your shoppers with your online and offline data in one unified customer profile. Easily craft hyper-personalized campaigns across channels that drive conversions, loyalty, and ROI.
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Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands



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Acquire
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Engage
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Grow
Gain a 360° view of your customer by unifying in-app, in-store, and online trends to build a complete profile. Uncover insights into their behavior, identify friction in their journey and craft hyper-personalized omnichannel campaigns that can turn window-shoppers into your customers.

Create personalized experiences based on your customers’ online and in-store interactions with your brand, preferred categories, past purchases, and loyalty status. Reduce cart abandonment and engage with the customer before they become a churn risk. Keep them coming back with news and updates on the products they love in the channels where they live.

Create engaging experiences for each shopper with seamless interactions across channels such as email, SMS, in-app, website, push notifications, offline store locations, and more. Leverage Sherpa AI to anticipate your customers’ actions, send enticing offers on their favorite products, and create new favorites with recommendations based on engagement history, lifestyle affinities, and predicted future actions.

Acquire
Gain a 360° view of your customer by unifying in-app, in-store, and online trends to build a complete profile. Uncover insights into their behavior, identify friction in their journey and craft hyper-personalized omnichannel campaigns that can turn window-shoppers into your customers.
Learn More
Engage
Create personalized experiences based on your customers’ online and in-store interactions with your brand, preferred categories, past purchases, and loyalty status. Reduce cart abandonment and engage with the customer before they become a churn risk. Keep them coming back with news and updates on the products they love in the channels where they live.
Learn More
Grow
Create engaging experiences for each shopper with seamless interactions across channels such as email, SMS, in-app, website, push notifications, offline store locations, and more. Leverage Sherpa AI to anticipate your customers’ actions, send enticing offers on their favorite products, and create new favorites with recommendations based on engagement history, lifestyle affinities, and predicted future actions.
Learn More
Brands For Less leverages MoEngage’s segmentation and analytics suite to drive above industry average engagement metrics across emails, and push notifications, leading to growth in MAU and DAU.

MoEngage helped us bring in automation for some very crucial activities while allowing us to map customer behavior across our app. After utilizing Analytics, it has become easier to understand our customers— their interests and intentions. We are able to implement data-backed campaigns.

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.
We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

As a subscription company, it is essential for us to ensure that we are continuously adding value to our customers so they stay with us long-term. We use MoEngage to engage our customers meaningfully and collect feedback to incorporate later into our offerings.

We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

MoEngage helped us bring in automation for some very crucial activities while allowing us to map customer behavior across our app. After utilizing Analytics, it has become easier to understand our customers— their interests and intentions. We are able to implement data-backed campaigns.

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

MoEngage has allowed us to reach our customer base and communicate effectively. It helps us keep customers engaged throughout their lifetime journey and collect valuable customer insight. We want to ensure that content remains relevant as we evolve, and MoEngage’s personalization capabilities enable this.
MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.
MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.
MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.
MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

MoEngage played a key role in achieving significant growth in CRM. It’s omni-channel and analytics suite was not only helpful in CRM but for the overall organization. Apart from the exhaustive list of features, their account management is one of the best in industry.

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage's engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

MoEngage played a key role in achieving significant growth in CRM. It’s omni-channel and analytics suite was not only helpful in CRM but for the overall organization. Apart from the exhaustive list of features, their account management is one of the best in industry.

As a subscription company, it is essential for us to ensure that we are continuously adding value to our customers so they stay with us long-term. We use MoEngage to engage our customers meaningfully and collect feedback to incorporate later into our offerings.

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

MoEngage’s RFM Segmentation capabilities have helped us advance our customer retention and communication flows. Our campaign managers get a unified view of our customers and require little to no downtime to create customizations for specific use cases and cohorts!

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

MoEngage’s excellent segmentation capabilities helped us reach the right customer with the right offers. They helped us grow the conversion rates across registered, installed, and cart-abandoned campaigns, resulting in a 30% conversion rate, a 15% increase in LTV, and a reduction in the first order date from 7 days to 5 days!

MoEngage helped us get visibility into how the customer interacts with our website and platform, their behavior and buying patterns, and how they move along the funnel.

MoEngage has helped us identify various user journeys and allowed us to build an effective omnichannel communication strategy. This overall strategy helped us quickly scale our conversations by focusing on effective engagement and personalization using their segmentation and engagement features.


MoEngage Is Named A “Strong Performer” In The Forrester Wave™: Cross-channel Marketing Hubs, Q1 2023.
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MoEngage Recognized as “Customers’ Choice” Vendor in 2022 Gartner Peer Insights Voice of the Customer: Multichannel Marketing Hubs Report
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MoEngage® recognized as a Leader in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms.
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MoEngage Lets You...
- Build unified reporting, analyze customer behavior, and act on it instantly
- Create personalized and engaging customer experiences
- Predict and prevent customer churn
- Improve Customer Engagement and drive LTV
Frequently Asked Questions
Why do retail and e-commerce brands need an omnichannel Customer Engagement platform like MoEngage?
Your brand needs to create an omnichannel insights-led workflow based on customer actions to engage the right customer on different channels at the best time to drive purchases. MoEngage will help you do exactly that and more. Our dashboard provides an omnichannel workflow to run campaigns across in-store and online channels. Be it sending an web message to drive a customer to purchase while offering a discount coupon via SMS, all at the same time.
How can retail and e-commerce brands retain more customers through personalization?
Your customers need you to engage them 1:1 while being relevant to their current purchase journey. They want you to send relevant communications in real-time prior to making a purchase in-store or in-app. Using MoEngage’s AI-based features such as DPM (Dynamic Product Messaging) and Sherpa, you can easily automate customer communication during product search, cart abandonment, event drop-off and more.
How can retail and e-commerce brands create a connected, frictionless experience?
A connected, frictionless experience can be built by having a 360° view of your customer across channels such as app, website, social channels, and even some offline in-store channels so you can understand what they care about and connect their journey across channels. Using MoEngage, you can gather data from multiple sources – digital channels, offline stores, third-party loyalty and ecommerce software, recommendation platforms, and more – and unify data into one profile. Our dashboard also provides a 360° customer view that helps you understand customer actions, activeness, drop-off, step-by-step events leading to purchase, and more.
What’s New at MoEngage?
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