Platform Overview

Meet Your Customers Anywhere

Our enterprise-ready engagement platform uses behavioral analytics to glean insights into the wants of each customer so you can meet them at anywhere on their journey and anticipate the next action that best fits their needs.

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Partner with an Engagement Platform that Puts Your Customers First

Empower your product and marketing teams with the data and insights they need to easily create personalized brand experiences that reach and retain your most valuable customers.

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Customer Insights & Analytics

Match your communications to customers' interactions with your brand while providing them with future recommendations based on our predictive capabilities.

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Customer Journey Orchestration

Orchestrate the customer journey to optimize your customer experience, increase conversions, and reduce drop-offs.

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Omnichannel Communication

Engage customers with consistent messaging and build seamless experiences across all touchpoints with your brand.

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AI-Powered Campaign Optimization

Leverage machine learning to automatically deduce the best performing content, channel, and time to communicate with each customer.

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See Plans & Packages
Seize the Moment With Breakthrough Channel Capabilities

Meet your customers wherever they are with a targeted message that makes the best use of what each channel has to offer — whether that be mobile, email, web or beyond.

  • Email
  • SMS
  • Mobile Push Notifications
  • In-app Communication
  • Website Personalization
  • Social Media & Chat
  • Content Cards
  • Website Push Notifications
Plans & Packages
Create Emails that are Out-of-the-Box

Design compelling, contextually relevant emails based on your customers’ behavior, preferences, journey stage, and future trends.

  • AMP emails Craft emails that are hyper-personalized and interactive, just like an app.
  • Preset templates Get started with professionally designed and highly responsive templates or create one of your own.
  • Best time to send Ensure your email lands in your customer’s inbox at the right time.
  • A/B testing Let the intelligent engine pick and send out the email that can bring in the most revenue.
SMS for Smarter Customer Engagement

Engage offline and online users with personalized SMS messages that deepen their connection with your brand.

  • Click Tracking Seamlessly track the users clicking on the links in your SMS campaigns, and drive personalized campaigns for them.
  • Behavior-based campaigns Automatically trigger messages when your customer performs a transaction, abandons cart, uninstalls your app, and more.
  • Real-time transactional alerts Ensure your customers receive timely real-time alerts on transactions, milestones, appointments, loyalty points, due dates, and more.
  • Advanced segmentation Delight your customers with AI-driven Segmentation that ensures you reach the right customers, always.
Push Notifications That Get Noticed

Send AI-powered personalized push notifications based on your customers’ interests, lifestyle choices, and future actions.

  • Highest push notification delivery Reach up to 40% more customers on mobile push notification campaigns with industry-first Push Amplification™ Plus.
  • Preset templates Get started with exciting and engaging templates that your users will love.
  • Rich media support Deliver an optimal push experience with rich and personalized notifications that are more expressive, exciting, and engaging.
  • Geo-fencing Leverage your customer’s geographic location to deliver real-time and highly relevant messages that drive better engagement at physical touchpoints.
  • Localization Talk to your customers in the language they are most comfortable with.
In-App Content Your Customers Will Love

Capture your customers' attention, and nudge them through conversion with messages that accelerate engagement and motivate action.

  • Behavior-based campaigns Craft personalized in-app messages based on your customer’s demographics, behavior, and app usage patterns.
  • Advanced segmentation Leverage AI-powered segmentation to trigger the right in-app messages to the right customers at the right time.
  • A/B testing Let the machine pick and send out the winning In-App variants that can boost your conversions.
  • HTML In-Apps Gain greater control over the look and feel along with the functionality of In-Apps with custom HTML templates.
Personalize Your Website Experience

One size never fits all. Offer an exclusive, one-on-one experience to customers when they visit your website.

  • Product Recommendations Personalise banners or static content on your website with products your customers have interacted with.
  • A/B Testing Using A/B testing, run a controlled experiment to validate your understanding of each customer and the efficacy of your efforts against key business metrics.
  • In-depth Analytics Analyze the effectiveness and overall performance of your personalization using data-rich reports and visual dashboards, in real-time.
Expand Your Reach on Social Media

Expand your reach with seamless omnichannel experiences across social media, ad-retargeting, POS or call centers.

  • Omnichannel support Make engagement on social platforms an integral part of your customer’s journey by triggering contextual and personalized ads at the right time.
  • Behavior-based campaigns Create ads that can be highly contextual and relevant by seamlessly syncing all your customers’ data - behavior, geographical or demographical - to any social platform.
  • Traffic source analytics Analyze your traffic sources, session details, and customer data from one dashboard.
Deliver Lasting Impressions With Cards

Create lasting impressions that can’t be swiped away or dismissed. Cards reach 100% of your customers with interactive content delivered to their app inbox.

  • Sticky notifications Some of your communication is meant to be sticky and relevant over a period of time. Don’t let an accidental swipe leave them wondering what it was or where they can find it.
  • Out-of-the-box templates Our default templates provide a stylish base to build from. In addition to the templates, you can also create categories for different types of cards you send out.
  • Transactional Updates Use Cards to communicate updates on customers' orders or bookings.
  • Conversion Goals & Revenue Tracking Deep-dive into the performance of each campaign with conversion tracking and attribution analytics.
Send Smarter, and More Effective, Web Push Notifications

Engage your customers with web notifications throughout their journey and drive opt-ins, higher click-through rates, and conversions.

  • Rich media support Craft rich and beautiful notifications quickly, right from changing the background color to using a carousel for images, GIFs, or even videos.
  • Product Recommendations Send personalized product and content recommendations, for each and every one of your web customers through web push notifications.
  • Customisable Opt-in Choose between one-step or two-step opt-ins or create your own custom permission prompt.
  • Action Buttons Add relevant action buttons that can make it extremely easy for your customers to take the desired action.
Email
  • Create Emails that are Out-of-the-Box
  • Design compelling, contextually relevant emails based on your customers’ behavior, preferences, journey stage, and future trends.

    • AMP emails Craft emails that are hyper-personalized and interactive, just like an app.
    • Preset templates Get started with professionally designed and highly responsive templates or create one of your own.
    • Best time to send Ensure your email lands in your customer’s inbox at the right time.
    • A/B testing Let the intelligent engine pick and send out the email that can bring in the most revenue.
SMS
  • SMS for Smarter Customer Engagement
  • Engage offline and online users with personalized SMS messages that deepen their connection with your brand.

    • Click Tracking Seamlessly track the users clicking on the links in your SMS campaigns, and drive personalized campaigns for them.
    • Behavior-based campaigns Automatically trigger messages when your customer performs a transaction, abandons cart, uninstalls your app, and more.
    • Real-time transactional alerts Ensure your customers receive timely real-time alerts on transactions, milestones, appointments, loyalty points, due dates, and more.
    • Advanced segmentation Delight your customers with AI-driven Segmentation that ensures you reach the right customers, always.
Mobile Push Notifications
  • Push Notifications That Get Noticed
  • Send AI-powered personalized push notifications based on your customers’ interests, lifestyle choices, and future actions.

    • Highest push notification delivery Reach up to 40% more customers on mobile push notification campaigns with industry-first Push Amplification™ Plus.
    • Preset templates Get started with exciting and engaging templates that your users will love.
    • Rich media support Deliver an optimal push experience with rich and personalized notifications that are more expressive, exciting, and engaging.
    • Geo-fencing Leverage your customer’s geographic location to deliver real-time and highly relevant messages that drive better engagement at physical touchpoints.
    • Localization Talk to your customers in the language they are most comfortable with.
In-app Communication
  • In-App Content Your Customers Will Love
  • Capture your customers' attention, and nudge them through conversion with messages that accelerate engagement and motivate action.

    • Behavior-based campaigns Craft personalized in-app messages based on your customer’s demographics, behavior, and app usage patterns.
    • Advanced segmentation Leverage AI-powered segmentation to trigger the right in-app messages to the right customers at the right time.
    • A/B testing Let the machine pick and send out the winning In-App variants that can boost your conversions.
    • HTML In-Apps Gain greater control over the look and feel along with the functionality of In-Apps with custom HTML templates.
Website Personalization
  • Personalize Your Website Experience
  • One size never fits all. Offer an exclusive, one-on-one experience to customers when they visit your website.

    • Product Recommendations Personalise banners or static content on your website with products your customers have interacted with.
    • A/B Testing Using A/B testing, run a controlled experiment to validate your understanding of each customer and the efficacy of your efforts against key business metrics.
    • In-depth Analytics Analyze the effectiveness and overall performance of your personalization using data-rich reports and visual dashboards, in real-time.
Social Media & Chat
  • Expand Your Reach on Social Media
  • Expand your reach with seamless omnichannel experiences across social media, ad-retargeting, POS or call centers.

    • Omnichannel support Make engagement on social platforms an integral part of your customer’s journey by triggering contextual and personalized ads at the right time.
    • Behavior-based campaigns Create ads that can be highly contextual and relevant by seamlessly syncing all your customers’ data - behavior, geographical or demographical - to any social platform.
    • Traffic source analytics Analyze your traffic sources, session details, and customer data from one dashboard.
Content Cards
  • Deliver Lasting Impressions With Cards
  • Create lasting impressions that can’t be swiped away or dismissed. Cards reach 100% of your customers with interactive content delivered to their app inbox.

    • Sticky notifications Some of your communication is meant to be sticky and relevant over a period of time. Don’t let an accidental swipe leave them wondering what it was or where they can find it.
    • Out-of-the-box templates Our default templates provide a stylish base to build from. In addition to the templates, you can also create categories for different types of cards you send out.
    • Transactional Updates Use Cards to communicate updates on customers' orders or bookings.
    • Conversion Goals & Revenue Tracking Deep-dive into the performance of each campaign with conversion tracking and attribution analytics.
Website Push Notifications
  • Send Smarter, and More Effective, Web Push Notifications
  • Engage your customers with web notifications throughout their journey and drive opt-ins, higher click-through rates, and conversions.

    • Rich media support Craft rich and beautiful notifications quickly, right from changing the background color to using a carousel for images, GIFs, or even videos.
    • Product Recommendations Send personalized product and content recommendations, for each and every one of your web customers through web push notifications.
    • Customisable Opt-in Choose between one-step or two-step opt-ins or create your own custom permission prompt.
    • Action Buttons Add relevant action buttons that can make it extremely easy for your customers to take the desired action.
security
Achieve Enterprise-grade Security and Compliance Controls

MoEngage® respects your customers’ right to privacy and strictly adheres to global regulations and compliance measures to protect it.

We are aligned with GDPR, CCPA, and OJK and compliant with ISO 27001, SOC 2, and CSA STAR.

Learn How
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Scale to Meet the Needs of Your Enterprise

Engage millions of customers in real-time, no matter how large your customer base. We power customer experiences for more than a billion consumers every month, delivering more than 20 million messages in a minute for a single campaign.

Our Customers’ Stories Speak for Themselves
Airtel Xstream Gains 61.4% Retention Rate on Mobile
quote

MoEngage has made a significant impact on our North Star Growth metrics. During the India-Australia cricket series, our streaming statistics were at an all-time high, and we witnessed a retention rate of 61.4% on our mobile platforms.

customer
Sahil Bhojwani
Growth Marketing Manager, Airtel Xstream
Furlenco Increases App-Driven Subscriptions to 75%
quote

As a subscription company, it is essential for us to ensure that we are continuously adding value to our customers so they stay with us long-term. We use MoEngage to engage our customers meaningfully and collect feedback to incorporate later into our offerings.

customer
Rohin Hans
Sr. Director - Digital Marketing, Category and Growth, Furlenco
1Weather Increases Mobile Engagement by 3X
quote

We had a unique challenge of providing real-time, hyperlocal, and personalized weather alerts to our customers, and MoEngage has proved to be an asset in automating our efforts at scale.

customer
Jeff Stone
Senior Engineering Manager, 1Weather
Deutsche Telekom Drives Omnichannel Engagement
quote

MoEngage’s forward-looking engagement platform has been critical in enabling us to deliver contextual, personalized, and relevant communication and alerts to our customers, at the right time, based on usage and behavior patterns.

customer
Jonathan Abrahamson
VP Digitization, Deutsche Telekom
OYO Boosts Customer Engagement by 8X
quote

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that works with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

customer
Pranav Kumar
CRM Head, OYO
Magenta Telekom's App Adoption Grows by 1.5X
quote

With MoEngage’s insights-led engagement platform, we created a seamless digitalized Customer Engagement where we were engaging our customers using personalized push notifications, in-app messages, and emails.

customer
Kirsten Theiner
Product Owner - OneApp, Magenta Telekom
Landmark Group Achieves 56% Uplift in Purchases
quote

MoEngage powers our end-to-end strategies for Customer Engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

customer
Joydeep Das
Lead Digital Marketing, Landmark Group
POPS Worldwide Increases Product Stickiness by 19%
quote

We’ve taken several steps to ensure we maintain consistent growth in our DAU:MAU ratio, and MoEngage has played an important role in making each step possible. Thanks to their insights-led engagement platform, we are able to ensure our customers discover content they will love on the POPS platform.

customer
Loc Do Hoang
Sr. Marketing Manager, POPS Worldwide
Alfagift Boosts Monthly Transacting Customer Base to 45%
quote

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

customer
Linda Valentin
Head of Marketing, Global Loyalty, Alfagift

MoEngage® Lets You...

  • Build unified reporting, analyze customer behavior, and act on it instantly
  • Create personalized and engaging customer experiences
  • Predict and prevent customer churn
  • Improve Customer Engagement and drive LTV
Learn how MoEngage® can help you succeed. Talk to one of our experts today!

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