Take the guesswork out of your omnichannel strategy and start experimenting. Discover what drives your results & customer loyalty on email, in-app, push, and any channel you choose next. Create experiences that your customers love at first sight - from names in welcome messages to geo-targeted ads and relevant content.
Omnichannel Marketing Automation
Grow Your Brand with AI-Driven Omnichannel Capabilities
Start anywhere and watch your brand evolve with MoEngage®. Maximize potential for your current channels and develop strategies for new channel exploration as your brand expands into omnichannel customer communication.
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Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
Walk & Run With Us - Begin Where You Are
Start your omnichannel communication by understanding how your customers like to communicate and interact with your brand. Use this to improve your customer satisfaction & brand experience by applying those learnings to continuously develop your omnichannel strategy.
From there, let your consumers guide your evolution through omnichannel engagement. Analyze what, when, and where they want more communication and expand your strategy alongside their needs. Move seamlessly from email to push notifications if you see your consumers engaging with you on their mobile devices, and cohesively continue the conversation as if they never switched screens!
Leap & Soar with Us
As you grow, so will your needs and business integrations. As an open platform, we can accommodate all your growing data sources to continue your omnichannel strategies from few to many channels. Ensure you are messaging your consumers at the optimal time, cohesively across all of their touchpoints.
Leap with AI-driven Optimization
Get more airtime as your few-channel approach becomes a thing of the past. As your strategy evolves, so will your capabilities to act on omnichannel preferences and behaviors to inform your decisions better and, therefore, dynamically segment based on those findings. You will continue to learn more about your consumers to make AI-driven informed choices on what they want next from your brand.
Soar with Predictive Capabilities
Lift off! Now let's fly into omnichannel, where you can incorporate SMS messaging or web personalization into your full-stack Customer Engagement strategy using predictive analytics and AI-driven segmentation. The more channels you have, the more you can engage and learn the best time to send your campaigns on the device your consumers’ interact with the most.
Add More, Do More - Expand Your Channels
Expand your omnichannel communications strategy with Facebook Audiences and WhatsApp, thanks to our connectors. Easily integrate all the data from your attribution partners to enjoy a unified customer view that brings the engagement from all your channels into one dashboard to optimize your campaigns and improve customer experience.
What This May Look Like for You
Welcome journey and event trigger notifications
Send the right message at the exact moment across relevant channels - whether it's giving your audiences a warm welcome to their inbox, account alert to SMS, or reminding them that a promotional sale is about to end. By knowing which channels your customer responds to the most, you can maximize engagement and set up events to reach them in real-time.
Prompt permissions to open more channels with your customers
Unlock more channels to connect with your customers. Use in-app messages to obtain your customer’s permission to send alerts, offers, and updates through SMS, Push Notifications, Email, and WhatsApp. Grow loyalty by recommending personalized content that you know your consumers love.
Improve conversions and reduce churn
Enable communications that you know your consumers will see by delivering these messages in the moment! Win your customers' undivided attention through notifications they look forward to receiving across any channel and drive customer loyalty with data insights.
Learn the Impact of Omnichannel Engagement With MoEngage®
Create relevant and delightful micro-moments for customers across all digital touchpoints
8X
boost in Customer Engagement
MoEngage’s insights-led engagement platform helped us run seamless Customer Engagement campaigns across multiple channels.
1.5X
growth in app adoption
With MoEngage’s insights-led engagement platform, we created a seamless digitalized Customer Engagement where we were engaging our customers using personalized push notifications, in-app messages, and emails.
Our Customers’ Stories Speak for Themselves
OYO Rooms Sees 8X Growth In Engagement
MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that work with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.
Pranav Kumar
CRM Head, OYO
CoinDCX Boosts Weekly Active Users by 80%
MoEngage provides an easy way-out to create complex user-segments with so much ease for different campaigns which largely helps in driving high conversion rates and moving other important BAU numbers.
Shivangini Agarwal
Asst. Brand Manager
Navi Uses Sherpa and WhatsApp to Increase Insurance Upsells by 1.5x
Navi has integrated MoEngage as a part of its marketing strategy. We have used Sherpa in A/B test to drive higher engagement with the best content. With WhatsApp as a part of MoEngage’s omnichannel engagement suite, it helped us with personalization and improved customer experience.
Kritika Kujur
Growth Manager, Navi
Classic Rummy Boosts Player Retention By 24%
After we switched to the insights-led strategy, players enjoyed engaging with our platform even more! Every communication a player receives from our platform adds value, so they know we get them and trust the app even more. And the best part is that with MoEngage, we can automate most of the manual tasks now.
Harivanam
Sr. Team Lead, CRM, Classic Rummy
Furlenco Grew App-Driven Subscriptions to 75%
MoEngage has been an integral part of our strategies. Whenever we plan our quarterly or yearly strategies, we do take into consideration how we are going to leverage MoEngage as a platform to further drive our customer engagement and acquisition on apps.
Varun Krishnakumar
VP of Product and Technology, Furlenco
Adda247 Uplifts Conversion Rate by 35%
Using MoEngage Analytics, we were able to understand and gain insights on user behavior and user funnel. With MoEngage DPM, we are now able to personalize engagement based on user actions and events. I would rate MoEngage a 10/10 as it eased the process of personalization making our engagement campaigns more effective.
Amit Sharma
Team Lead - Growth, Adda247
Our Customers’ Stories Speak for Themselves
OYO Rooms Sees 8X Growth In Engagement
MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that work with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.
Pranav Kumar
CRM Head, OYO
US Weather App 1Weather Scales Mobile User Engagement by 3X
We had a unique challenge of providing real-time, hyper-local, and personalized weather alerts to our users, and MoEngage has proved to be an asset in automating our efforts at scale.
Jeff Stone
Senior Engineering Manager, 1Weather
S’More Achieves 65% Uplift in The App Engagement Time
MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.
Adam Cohen Aslatei
CEO of S’More
Empiricus Grew Customer Retention by 135%
New user retention is the first true litmus test for any SaaS company. MoEngage’s customer engagement tools helped us exceed industry benchmarks for new customer retention. It enabled us to keep track of our new users by designing engagement flows that were laser-focused on our main goals of increasing engagement and retention.
Vinicius Bazan
Head of Product - Empiricus
Landmark Group Reports 56% Uplift in Purchases
MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.
Claire Adshead
CRM & Retention Manager, Landmark Group
Airtel Xstream Achieves North Star Metrics for Growth
MoEngage has made a significant impact on our North Star Growth metrics. During the India-Australia cricket series, our streaming statistics were at an all-time high. We saw 61.4% retention rate on our mobile platforms. I would definitely recommend MoEngage to Mobile Marketers and Growth teams at Media & Entertainment brands.
Sahil Bhojwani
Growth Marketing Manager, Airtel Xstream
Our Customers’ Stories Speak for Themselves
OYO Rooms Sees 8X Growth In Engagement
MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that work with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.
Pranav Kumar
CRM Head, OYO
Magenta Telekom Observes 1.5x Growth in App Adoption
With digitalisation, we were able to explore new avenues and observed that even our customers are excited to be more digital. With MoEngage’s insights-led engagement platform, we created a seamless digitalised customer engagement where we were engaging our customers using personalised push notifications, and in-app messages.
Kirsten Theiner
Product Owner - One App, Magenta Telekom
VieON Improved MAUs by 3X Using Insights-led Engagement
MoEngage enables us to set up various flows to retarget both new and old users. We've used push notifications, in-app communications, and emails to reach and provide customers with a relevant and personalized experience. We aim to deepen our customer understanding and delight them even more!
Anh-Phuong Nguyen Vo
Sr. Marketing Manager, VieON
Our Customers’ Stories Speak for Themselves
US Weather App 1Weather Scales Mobile User Engagement by 3X
We had a unique challenge of providing real-time, hyper-local, and personalized weather alerts to our users, and MoEngage has proved to be an asset in automating our efforts at scale.
Jeff Stone
Senior Engineering Manager, 1Weather
S’More Achieves 65% Uplift in The App Engagement Time
MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.
Adam Cohen Aslatei
CEO of S’More
US Brand Cocomelody Boosts Repurchase Rates by 27%
MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.
James Chen
Operations Director, Cocomelody
JibJab Boosts CTR by 30% With Personalized Push Notification
We created a hyper-personalization engagement strategy to connect with our customers. MoEngage's team built the best possible approach to improve our customer engagement. User Path Analysis gave us a holistic view of our customers’ journeys and personalized pushes and Intelligent Path Optimizer allowed us to engage with them.
Marc Geraldez
Product Manager, JibJab
MoEngage Helps Audiomack Grow Paid Subscribers by 18%
Our collaboration with MoEngage helped us grow our customer base by introducing emerging artists to listeners. MoEngage’s expertise lies in delivering a hyper-personalized listening experience for our creators, labels, and fans; thereby helping us grow our community.
Brendan Varan
VP, Content Strategy, Audiomack
Our Customers’ Stories Speak for Themselves
US Weather App 1Weather Scales Mobile User Engagement by 3X
We had a unique challenge of providing real-time, hyper-local, and personalized weather alerts to our users, and MoEngage has proved to be an asset in automating our efforts at scale.
Jeff Stone
Senior Engineering Manager, 1Weather
S’More Achieves 65% Uplift in The App Engagement Time
MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.
Adam Cohen Aslatei
CEO of S’More
Get My Slice Get 35% Industry-Record in Email Open Rate
We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.
Oliver Southgate
CEO - Get My Slice
MANO Sees 50% Rise in App Activation Rates
Our core goal was to create an omnichannel strategy and personalise real-time communication. MoEngage has allowed us to successfully reach our customers at the right time, through the right channels with the right content; and given us complete visibility into customer activity across channels on one platform.
Rodrigo Sciammarella
CRM Lead at MANO
Empiricus Grew Customer Retention by 135%
New user retention is the first true litmus test for any SaaS company. MoEngage’s customer engagement tools helped us exceed industry benchmarks for new customer retention. It enabled us to keep track of our new users by designing engagement flows that were laser-focused on our main goals of increasing engagement and retention.
Vinicius Bazan
Head of Product - Empiricus
Our Customers’ Stories Speak for Themselves
AZADEA Group Grows 300% Weekly New Customers
We wanted to ensure our communication was personalized on a customer action level and to do this efficiently, we needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.
Abhishek Tiwari
CRM Manager
Mashreq Neo Boosts Debit Card Activation by 16%
We have partnered with MoEngage over the past three years to leverage ‘Sherpa’ which is an intelligent customer engagement platform. This application has enabled Mashreq Neo to better understand customer behavior thereby allowing us to make proactive decisions through the use of artificial intelligence.
Sridhar Iyer
Executive Vice President & Head, Mashreq Neo
Alsaif Gallery Witnesses 15% Increase in Revenue with Flows
In the past, we have also used CRM/CEP. However, scalability and support have always been an issue. While we did witness some growth, we wanted to breach the highest point and grow even further. This is where we think MoEngage has helped us.
Moalla Alfadil
Director of E-commerce, Alsaif Gallery
6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions
With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.
Prateek Agarwal
Head of Retention Marketing (CRM), 6thStreet.com
Landmark Group Reports 56% Uplift in Purchases
MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.
Claire Adshead
CRM & Retention Manager, Landmark Group
BFL Drives 2X MAU With Segmentation & Personalization
Customer engagement for us is critical. It does not stop at a one-time transaction, it spreads over the customer lifecycle stages through repeat purchases. Our main KPIs were Engaging, Converting, and Retaining. MoEngage helped us by providing rich insights on our customers, enabling us to drive personalized campaigns.
Madhlina Thomas
Senior Executive Customer Retention Marketing
Our Customers’ Stories Speak for Themselves
AZADEA Group Grows 300% Weekly New Customers
We wanted to ensure our communication was personalized on a customer action level and to do this efficiently, we needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.
Abhishek Tiwari
CRM Manager
Mashreq Neo Boosts Debit Card Activation by 16%
We have partnered with MoEngage over the past three years to leverage ‘Sherpa’ which is an intelligent customer engagement platform. This application has enabled Mashreq Neo to better understand customer behavior thereby allowing us to make proactive decisions through the use of artificial intelligence.
Sridhar Iyer
Executive Vice President & Head, Mashreq Neo
Alsaif Gallery Witnesses 15% Increase in Revenue with Flows
In the past, we have also used CRM/CEP. However, scalability and support have always been an issue. While we did witness some growth, we wanted to breach the highest point and grow even further. This is where we think MoEngage has helped us.
Moalla Alfadil
Director of E-commerce, Alsaif Gallery
6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions
With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.
Prateek Agarwal
Head of Retention Marketing (CRM), 6thStreet.com
Landmark Group Reports 56% Uplift in Purchases
MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.
Claire Adshead
CRM & Retention Manager, Landmark Group
BFL Drives 2X MAU With Segmentation & Personalization
Customer engagement for us is critical. It does not stop at a one-time transaction, it spreads over the customer lifecycle stages through repeat purchases. Our main KPIs were Engaging, Converting, and Retaining. MoEngage helped us by providing rich insights on our customers, enabling us to drive personalized campaigns.
Madhlina Thomas
Senior Executive Customer Retention Marketing
Our Customers’ Stories Speak for Themselves
POPS Worldwide Gets 19% Rise in Product Stickiness
We’ve taken several steps to ensure we maintain consistent growth in our DAU:MAU ratio, and MoEngage has played an important role in making each step possible. Thanks to their insights-led engagement platform, we are able to ensure our customers discover content they will love on the POPS platform.
Lộc Đỗ Hoàng
Senior Marketing Manager - Growth
AXISNet Drives Higher Engagement, Grows MAUs by 89.5%
Here at AXISNet, we are focused on driving the adoption of our mobile app, particularly among the younger demographic. Using MoEngage, we’re able to create a 360-degree customer profile, understand preferences, run better-converting campaigns, and drive higher active users across the app.
Dhany Saballini
Consumer Touchpoint Product Owner, Youth Touchpoints
Amar Bank Drives 8.5x Higher Email CTOR Than Benchmark
We've been able to adopt AI technology and encourage customers to adopt healthy saving habits and make better financial decisions. We've improved customer journey mapping thus providing a seamless experience. We are also offering easy solutions to be closer to our customers, resulting in a 2x boost in customer engagement.
Abraham Lumban Batu
Senior Vice President of Retail Banking, Amar Bank
7-Eleven Vietnam Drives 303% Increase in New App Customers
We found our ideal customer engagement platform in MoEngage. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app.
Trung Luong
Director of Technology, 7-Eleven Vietnam
Cake DeFi Uses Omnichannel Strategies to Retain Over 98% of Customers
MoEngage has been instrumental in helping Cake DeFi acquire valuable customers and, most importantly, retain 98%+ of the customers through its reliable omnichannel marketing automation and personalized messaging capabilities.
Wayne Cheng
CRM Lead, Cake DeFi
Kredivo Uses MoEngage Flows to Gain Upto 40% Conversions
Constant engagement and personalization are critical for user retention and conversions. MoEngage helps us achieve both in an effective manner. The platform helps us improve user experience significantly resulting in an uplift in our reach and ROI.
Najwa Assilmi
Product Analyst, Kredivo
See What Industry Leaders Are Saying About MoEngage®
MoEngage Named A Leader in IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023
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MoEngage Is Named A “Strong Performer” In The Forrester Wave™: Cross-channel Marketing Hubs, Q1 2023.
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MoEngage Recognized as “Customers’ Choice” Vendor in 2022 Gartner Peer Insights Voice of the Customer: Multichannel Marketing Hubs Report
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MoEngage® recognized as a Leader in the 2022 Gartner Magic Quadrant for Mobile Marketing Platforms.
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Recognized as an industry in leader in eight categories in G2 Spring 2023 Grid® Report
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MoEngage Lets You...
- Build unified reporting, analyze customer behavior, and act on it instantly
- Create personalized and engaging customer experiences
- Predict and prevent customer churn
- Improve Customer Engagement and drive LTV
Learn how MoEngage can help you succeed. Talk to one of our experts today!
Frequently Asked Questions
What does omnichannel marketing mean?
Omnichannel Marketing refers to engaging customers with a uniform message that is personalized and provides the same experience across all online and offline channels, such as push notifications, email, SMS, website, social media, and search across devices, i.e, mobile, desktop. It is a customer-centric marketing approach to provide a seamless experience to the customers.
Why is omnichannel important?
Customers love it when they are taken care of, including a customized experience and the fact that brands remember their preferences and communication. Having customer data available centrally, it is possible to provide such an experience to the customers that they can pick up from any communication channel at the same point that they had left earlier to engage with the brand. This way, brands not only improve their customer relations but can retain customers with improved services and performance. You can use the channels by MoEngage to drive your communication and give a coherent customer experience.
What defines a good omnichannel customer experience?
Delivering a brilliant omnichannel customer experience starts from knowing your customer to the core. The more you know about them, the better you will be able to design a perfect experience. This includes knowing their preferences, pain points, the platforms they use for buying, their purchasing challenges, how they approach brands, and much more. Once you have these details, you can prepare messages for passing through your communication channels to work hand-in-hand, providing a consistent experience. In this case, tools like MoEngage help provide a seamless customer experience.
What’s New at MoEngage?
Here are some actionable resources that we've curated for you
Omnichannel Communications
Azadea Group Grows 300% Weekly New Customers after Adapting an Omnichannel Approach
Omnichannel Experience
Mashreq Neo Boosts Debit Card Activation by 16% using Omnichannel Experience
Customer Engagement
OYO Rooms Observes 8X Increase In Engagement with Seamless Omnichannel User Engagement
