Travel & Hospitality

Turn Your Customer Journey into an Adventure

Create memorable experiences for your guests throughout their journey. Engage them with helpful tips, booking reminders, itineraries, personalized offers, and more, delivered at the perfect moment on the right channel.

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Our Leading Customer Engagement Platform – Empowering 1,200+ Top Brands
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  • icon Acquire
  • icon Engage
  • icon Grow

Craft enjoyable and engaging onboarding experiences that help your customers embark on the omnichannel journey with your brand with itinerary confirmations and alerts, activity recommendations in advance of their trip, and more on their channel of preference.

Deliver contextual and thoughtful messages to delight your customers with moment-to-moment communications. From check-in alerts to recommended entertainment options to restaurant reservation notifications to personalized gift coupons for special occasions. Make the experience as smooth and frictionless as possible for your customers.

Encourage your customers to drop a review and share their delightful experiences with others. Let the journey continue with tailored promotions and discounts that encourage your customers to plan their next adventure.

Acquire

Craft enjoyable and engaging onboarding experiences that help your customers embark on the omnichannel journey with your brand with itinerary confirmations and alerts, activity recommendations in advance of their trip, and more on their channel of preference.

Engage

Deliver contextual and thoughtful messages to delight your customers with moment-to-moment communications. From check-in alerts to recommended entertainment options to restaurant reservation notifications to personalized gift coupons for special occasions. Make the experience as smooth and frictionless as possible for your customers.

Grow

Encourage your customers to drop a review and share their delightful experiences with others. Let the journey continue with tailored promotions and discounts that encourage your customers to plan their next adventure.

Our Customers’ Stories Speak for Themselves

OYO Boosts Push Notification Delivery by 44% Using MoEngage

MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.

Arjya Nathvani

AVP-CRM, OYO

Mamikos Boosts Room Rental Bookings by 20% With MoEngage

MoEngage helps us get a 360° view of our users. This helps us build a user-centric approach to our product experience and marketing communication.

Toni Indrawan

Product Manager, Mamikos

Learn How MoEngage Helps Treebo Get Higher Conversions

I’ll vouch for the tech stability of MoEngage’s platform. We have strong faith in the Tech Stack that MoEngage has developed - that’s the USP of MoEngage.

Rana Vishal Singh

Head of Marketing, Treebo

OYO Rooms Sees 8X Growth In Engagement Using MoEngage

MoEngage is a highly scalable tool that complements OYO’s growth plans. They have a product team that work with agility to deliver new product feature requests in less than a quarter. We are also thoroughly impressed with the customer success team that gives quick resolutions for all our queries.

Pranav Kumar

CRM Head, OYO

Zoomcar Registers High Delivery Rates With MoEngage

Zoomcar has been able to create journeys based on our customers actions and engage them meaningfully, reflected in the high delivery rates. We really love the unified platform and the ability to create communications based on the customer journey, behavior and deliverability, helping us reach our customers no matter what.

Adeetya Prakash

Product Manager - Growth & Payments, Zoomcar

Our Customers’ Stories Speak for Themselves

OYO Boosts Push Notification Delivery by 44% Using MoEngage

MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.

Arjya Nathvani

AVP-CRM, OYO

US Weather App 1Weather Scales Mobile User Engagement by 3X

We had a unique challenge of providing real-time, hyper-local, and personalized weather alerts to our users, and MoEngage has proved to be an asset in automating our efforts at scale.

Jeff Stone

Senior Engineering Manager, 1Weather

S’More Achieves 65% Uplift in The App Engagement Time

MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.

Adam Cohen Aslatei

CEO of S’More

US Brand Cocomelody Boosts Repurchase Rates by 27%

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

James Chen

Operations Director, Cocomelody

Our Customers’ Stories Speak for Themselves

OYO Boosts Push Notification Delivery by 44% Using MoEngage

MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.

Arjya Nathvani

AVP-CRM, OYO

Learn How MoEngage Helps Treebo Get Higher Conversions

I’ll vouch for the tech stability of MoEngage’s platform. We have strong faith in the Tech Stack that MoEngage has developed - that’s the USP of MoEngage.

Rana Vishal Singh

Head of Marketing, Treebo

Jimmy Brings Uses Affinity Segmentation to Get 2.6X Revenue

MoEngage has allowed us to reach our customer base and communicate effectively. It helps us keep customers engaged throughout their lifetime journey and collect valuable customer insight. We want to ensure that content remains relevant as we evolve, and MoEngage’s personalization capabilities enable this.

Angela Lo

CRM Manager, Jimmy Brings

Alfagift Boosts Monthly Transacting Customer Base to 45%

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

Linda Valentin

Head of Marketing, Global Loyalty

MoEngage Partner Ahamove Achieves Over 14X Conversions

Ahamove was able to deploy in-app, banner and email campaigns with ease. This, in turn, increased our traffic and engagement, ultimately leading to a significant increase in the conversion rate of our campaigns.

Quynh Ngo

Head of Marketing, Ahamove

Our Customers’ Stories Speak for Themselves

OYO Boosts Push Notification Delivery by 44% Using MoEngage

MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.

Arjya Nathvani

AVP-CRM, OYO

Learn How MoEngage Helps Treebo Get Higher Conversions

I’ll vouch for the tech stability of MoEngage’s platform. We have strong faith in the Tech Stack that MoEngage has developed - that’s the USP of MoEngage.

Rana Vishal Singh

Head of Marketing, Treebo

Gathern Sees a 240% Uplift in Bookings Using Flows and Smart Recommendations

Before MoEngage, while we were communicating periodically with customers, however, the uniqueness of each communication was missing. With MoEngage, we have been able to use capabilities like JINJA templates to build curated communications leading to better engagement.

Hassan El-Tahan

CRM Manager

Mashreq Neo Boosts Debit Card Activation by 16%

We have partnered with MoEngage over the past three years to leverage ‘Sherpa’ which is an intelligent customer engagement platform. This application has enabled Mashreq Neo to better understand customer behavior thereby allowing us to make proactive decisions through the use of artificial intelligence.

Sridhar Iyer

Executive Vice President & Head, Mashreq Neo

MySyara Witnesses 3X Increase in Conversions Using Segmentation

Prior to engaging with MoEngage, we were using an internal tool to drive engagement. However, due to various manual processes, MySyara witnessed major gaps in its engagement strategy. The internal tool restricted us from analyzing which channel was performing well and did not provide insight into customers’ preferences. This is where we think our partnership with MoEngage has been fruitful.

Renjith Krishna

Head of Growth - B2C, MySyara

6thStreet Grows Business Contribution by 4X in 1 Year

MoEngage played a key role in achieving significant growth in CRM. It’s omni-channel and analytics suite was not only helpful in CRM but for the overall organization. Apart from the exhaustive list of features, their account management is one of the best in industry.

Furqan Khan

CRM - Manager, Apparel Group

Our Customers’ Stories Speak for Themselves

OYO Boosts Push Notification Delivery by 44% Using MoEngage

MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.

Arjya Nathvani

AVP-CRM, OYO

US Weather App 1Weather Scales Mobile User Engagement by 3X

We had a unique challenge of providing real-time, hyper-local, and personalized weather alerts to our users, and MoEngage has proved to be an asset in automating our efforts at scale.

Jeff Stone

Senior Engineering Manager, 1Weather

S’More Achieves 65% Uplift in The App Engagement Time

MoEngage’s ability to use real-time cohort data to drive specific activity on S’More is unique. Reaching the right customer, with the right content, at the right time is paramount for a robust customer relationship strategy and, when done correctly helps to scale a network effect business like S’More seamlessly.

Adam Cohen Aslatei

CEO of S’More

US Brand Cocomelody Boosts Repurchase Rates by 27%

MoEngage is the best data-centralized CRM system and the best multi-channel marketing tool we’ve found. Using MoEngage, we can add as many attributes and custom events as we like to profiles, then filter customers for various campaigns and offers. It is very easy to unify data, engage and analyze our results.

James Chen

Operations Director, Cocomelody

Our Customers’ Stories Speak for Themselves

OYO Boosts Push Notification Delivery by 44% Using MoEngage

MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.

Arjya Nathvani

AVP-CRM, OYO

Why Almosafer Chose MoEngage as Their Customer Engagement Platform

MoEngage for us has been a lot more than a platform. It has been a partner, that has helped drive our customer engagement and retention strategies to grow our business.

Pallav Singhvi

VP Consumer Business

How Jazeera Airways Increased its Website and App Conversions

So far, the journey has been super excellent. We have been able to increase our website conversions at a more than decent pace using MoEngage.

Deepak Kumar

Digital Marketing and Analytics Manager

Gathern Sees a 240% Uplift in Bookings Using Flows and Smart Recommendations

Before MoEngage, while we were communicating periodically with customers, however, the uniqueness of each communication was missing. With MoEngage, we have been able to use capabilities like JINJA templates to build curated communications leading to better engagement.

Hassan El-Tahan

CRM Manager

Mashreq Neo Boosts Debit Card Activation by 16%

We have partnered with MoEngage over the past three years to leverage ‘Sherpa’ which is an intelligent customer engagement platform. This application has enabled Mashreq Neo to better understand customer behavior thereby allowing us to make proactive decisions through the use of artificial intelligence.

Sridhar Iyer

Executive Vice President & Head, Mashreq Neo

MySyara Witnesses 3X Increase in Conversions Using Segmentation

Prior to engaging with MoEngage, we were using an internal tool to drive engagement. However, due to various manual processes, MySyara witnessed major gaps in its engagement strategy. The internal tool restricted us from analyzing which channel was performing well and did not provide insight into customers’ preferences. This is where we think our partnership with MoEngage has been fruitful.

Renjith Krishna

Head of Growth - B2C, MySyara

Our Customers’ Stories Speak for Themselves

OYO Boosts Push Notification Delivery by 44% Using MoEngage

MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.

Arjya Nathvani

AVP-CRM, OYO

MANO Sees 50% Rise in App Activation Rates With MoEngage

Our core goal was to create an omnichannel strategy and personalise real-time communication. MoEngage has allowed us to successfully reach our customers at the right time, through the right channels with the right content; and given us complete visibility into customer activity across channels on one platform.

Rodrigo Sciammarella

CRM Lead at MANO

Get My Slice Get 35% Industry-Record in Email Open Rate

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

Oliver Southgate

CEO - Get My Slice

Our Customers’ Stories Speak for Themselves

OYO Boosts Push Notification Delivery by 44% Using MoEngage

MoEngage stitches together all channels seamlessly and complements them with features like Dynamic Product Messaging, Advanced Analytics, Intelligent Delay Optimization, and Push Amplification™.

Arjya Nathvani

AVP-CRM, OYO

Mamikos Boosts Room Rental Bookings by 20% With MoEngage

MoEngage helps us get a 360° view of our users. This helps us build a user-centric approach to our product experience and marketing communication.

Toni Indrawan

Product Manager, Mamikos

See our Industry and Customer Recognitions

MoEngage Lets You...

  • Build unified reporting, analyze customer behavior, and act on it instantly
  • Create personalized and engaging customer experiences
  • Predict and prevent customer churn
  • Improve Customer Engagement and drive LTV
Learn how MoEngage can help you succeed. Talk to one of our experts today!

Frequently Asked Questions

Why should brands use a customer engagement platform for travel and hospitality?

Most travel and hospitality brands want to improve customer engagement and retention on their app and website, and drive sales. With a platform like MoEngage, these brands can engage and retain customers using 1:1 contextual messages across multiple channels.

Why is sending personalized messaging crucial for Travel and Hospitality brands?

Instead of a generic message with a call-to-action, sending a more personalized and relevant message to the customers can improve engagement as well as grow conversions. With MoEngage’s Smart Triggers, you can create a remarketing campaign and add personalization to these messages – for example, by adding a hotel that the customer searched for, making it relevant, and creating a call-to-action based on their behavior.

What is the top challenge of Travel and Hospitality brands?

There are two challenges that the Travel and Hospitality brands are trying to solve — retention and loyalty. Due to a disjointed customer journey, siloed data, and multiple channel usage, it gets difficult for these brands to truly understand their customers. However, with a platform like MoEngage, brands can easily understand consumers, their different paths and channel usage to meet them where they are.

What’s New at MoEngage?

Here are some actionable resources that we've curated for you

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AI Optimization

OYO Steadily Increases Quarter-on-Quarter Push Notification CTR by 15%

Read More
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User Engagement

How Hospitality Brands are Capturing the Micro-moments in Their Users’ Journey

Read More
blog image
Insights-led Engagement

Understand Insights-led Engagement and How It Can Help You Grow

Read More
blog image
AI Optimization

OYO Steadily Increases Quarter-on-Quarter Push Notification CTR by 15%

Read More
blog image
AI Optimization

OYO Steadily Increases Quarter-on-Quarter Push Notification CTR by 15%

Read More
blog image
User Engagement

How Hospitality Brands are Capturing the Micro-moments in Their Users’ Journey

Read More
blog image
Insights-led Engagement

Understand Insights-led Engagement and How It Can Help You Grow

Read More
blog image
AI Optimization

OYO Steadily Increases Quarter-on-Quarter Push Notification CTR by 15%

Read More
blog image
User Engagement

How Hospitality Brands are Capturing the Micro-moments in Their Users’ Journey

Read More
blog image
User Engagement

OYO Rooms Observes 8X Increase In Engagement with Seamless Omnichannel User Engagement

Read More
blog image
AI Optimization

OYO Steadily Increases Quarter-on-Quarter Push Notification CTR by 15%

Read More
blog image
User Engagement

How Hospitality Brands are Capturing the Micro-moments in Their Users’ Journey

Read More
blog image
Insights-led Engagement

Understand Insights-led Engagement and How It Can Help You Grow

Read More
blog image
AI Optimization

OYO Steadily Increases Quarter-on-Quarter Push Notification CTR by 15%

Read More
blog image
Insights-led Engagement

Understand Insights-led Engagement and How It Can Help You Grow

Read More
blog image
Expert Opinion

AWS Recognizes MoEngage’s Expertise for Travel and Hospitality

Read More
blog image
AI Optimization

OYO Steadily Increases Quarter-on-Quarter Push Notification CTR by 15%

Read More
blog image
User Engagement

How Hospitality Brands are Capturing the Micro-moments in Their Users’ Journey

Read More
blog image
User Engagement

OYO Rooms Observes 8X Increase In Engagement with Seamless Omnichannel User Engagement

Read More
blog image
Expert Opinion

AWS Recognizes MoEngage’s Expertise for Travel and Hospitality

Read More
blog image
Push Templates

Mamikos witnesses 31% Higher Click Through Rates with Mobile Push Notification Templates

Read More
blog image
MoEngage Analytics

Mamikos Boosts Room Rental Bookings by 20% Using MoEngage Analytics

Read More
blog image
Customer Engagement

AWS Recognizes MoEngage’s Expertise in Digital Customer Engagement for Travel and Hospitality

Read More
blog image
Push Notifications

OYO Steadily Increases Quarter-on-Quarter Push Notification CTR by 15% Using AI Optimization

Read More
blog image
Mobile Marketing

Mobile App Retention: In-depth Insights for E-commerce, Travel and Hospitality

Read More